Experienced Customer Service Associate – Retail Store Operations and Customer Experience

Are you passionate about delivering exceptional customer experiences and working in a fast-paced retail environment? Do you have a strong desire to grow your career in a dynamic and supportive team? Look no further than arenaflex, a leading retail pharmacy chain that is committed to providing outstanding customer service and innovative healthcare solutions. We are seeking an experienced Customer Service Associate to join our team in Dearborn Heights, MI. As a Customer Service Associate, you will be the face of arenaflex, responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Customer Service Associate at arenaflex, you will be responsible for:

• Providing exceptional customer service, including greeting customers, answering questions, and resolving issues in a timely and professional manner
• Operating cash registers, processing transactions, and handling customer payments
• Maintaining a clean and organized store environment, including restocking shelves, facing merchandise, and keeping counters clean
• Assisting with visual merchandising, including constructing and maintaining displays and completing resets and revisions as directed
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assisting with exterior and interior maintenance, including ensuring a clean, neat, and orderly store condition and appearance
• Complying with all company policies and procedures, including maintaining respectful relationships with coworkers

Key Responsibilities:

* Models and delivers a distinctive and delightful customer experience

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
• Engages customers and patients by greeting them and offering assistance with products and services
• Resolves customer issues and answers questions to ensure a positive customer experience
• Recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested
• Processes voids, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Implements Company asset protection procedures to identify and minimize profit loss
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers

Essential Qualifications:

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Prefer six months of experience in a retail environment
• Prefer to have prior work experience with arenaflex
• Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico)

Preferred Qualifications:

* High school diploma or equivalent required

• Previous customer service experience in a retail environment
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong communication and interpersonal skills
• Ability to lift up to 25 pounds and stand for long periods of time

Skills and Competencies:

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic math skills and ability to handle cash and operate a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Working knowledge of store systems and store equipment
• Ability to maintain a clean and organized store environment

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for advancement to leadership roles and specialized positions
• Competitive salary and benefits package
• Opportunities for professional growth and development through training and education programs
• Collaborative and supportive work environment

Work Environment and Company Culture:

* arenaflex is a dynamic and supportive work environment that values teamwork and collaboration

• We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Our stores are clean, safe, and well-maintained, with a focus on providing a positive customer experience
• We are committed to diversity and inclusion, and welcome applicants from diverse backgrounds and experiences

Compensation, Perks, and Benefits:

* Competitive hourly rate: $15.00 - $17.50 per hour

• Opportunities for advancement and career growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching and paid time off
• Discounts on arenaflex products and services
• Opportunities for professional growth and development through training and education programs

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from diverse backgrounds and experiences. We are proud to be an employer of choice for individuals with disabilities and veterans. Apply for this job