Experienced Part-Time Customer Service Representative – Airport Operations in Memphis, TN
Join arenaflex, a leading global provider of innovative transportation solutions, as a Part-Time Customer Service Representative in our Memphis, TN location. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
About arenaflex
arenaflex is a dynamic and performance-driven organization with a global presence. We are committed to making a positive impact on the lives of our colleagues, customers, and communities. With a team of over 25,000 driven individuals, we are shaping the future of transportation through our customer-focused solutions.
Job Summary
As a Part-Time Customer Service Representative, you will be responsible for assisting customers in various aspects of the rental or return process on our airport lots. This may include checking cars, processing rentals, assisting customers at exit gates, and providing excellent customer service. You will work in a fast-paced outdoor environment, interacting with customers, and driving business growth through exceptional service.
Key Responsibilities
* Assist customers in different parts of the rental or return process on our airport lots
- Check cars, enter information in a handheld device, and process rentals of loyalty customers
- Assist customers at exit gates or check-in cars at return
- Provide exceptional customer service and resolve customer complaints
- Work in a fast-paced outdoor environment, interacting with customers and driving business growth
- Collaborate with colleagues to achieve team goals and objectives
- Participate in on-the-job training and ongoing development programs to enhance skills and knowledge
Perks and Benefits
* Competitive hourly wage of $13.00/hour
- Monthly commission opportunity
- Shift premium may apply
- Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
- On-the-job training
- Paid time off
- Medical, dental, and other insurance
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401k)
- Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars
What We're Looking For
* Valid Driver's License
- Basic computer skills (typing, data entry)
- Effective verbal communication skills
- Willingness to work outdoors
- Flexibility to work all shifts
- Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
- Must be 18 years of age and legally authorized to work in the United States
- This position requires regular, on-site presence and cannot be performed remotely
- 6 months retail customer service experience in a fast-paced environment is a bonus!
Who We Are
At arenaflex, we are a team of driven individuals performing with purpose. We encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
Apply Now
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join our team as a Part-Time Customer Service Representative in Memphis, TN. Apply for this job