Experienced Store Customer Service Specialist – Paint and Coatings Retail Sales
At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. As a leading manufacturer of paints, coatings, and innovative solutions, we're committed to delivering exceptional customer experiences and driving business success. We're seeking an experienced Store Customer Service Specialist to join our team in Columbia Falls, MT, and contribute to our mission.
About arenaflex
arenaflex is a global leader in the paint and coatings industry, with a rich history of innovation and customer satisfaction. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're proud of our commitment to quality, sustainability, and community involvement. Our team members are the driving force behind our success, and we invest in their growth and development to ensure they have the skills and support needed to excel in their roles.
Job Summary
As a Store Customer Service Specialist at arenaflex, you'll play a critical role in delivering exceptional customer experiences and driving sales growth in our retail stores. You'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. Your expertise will help us build trust relationships with customers, resolve concerns promptly, and maintain the high quality and visual standards of our products and stores.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure success in your role
- Access to cutting-edge technology and tools
- Flexible scheduling and work-life balance
- Discounts on arenaflex products and services
- Opportunities to participate in community outreach and volunteer programs
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply for the job now!" link below.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Compensation and Benefits
arenaflex offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
Background Check
As a condition of employment, arenaflex requires a background check for all new hires. This is to ensure the safety and security of our customers, employees, and business operations.
Application Process
Our application process typically involves three steps: 1. Online Application: Create a profile and submit your application through our website. 2. Digital Interview: Complete a digital video interview via HireVue, our interview partner. 3. In-Store Interview: Meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal. We look forward to receiving your application and welcoming you to the arenaflex team! Apply for this job