Reservations Agent

Kendrick Recruitment is currently seeking a detail-oriented and guest-focused Reservations Agent for a luxury private game reserve. This remote-based role is ideal for an organised individual with a passion for high-end travel, strong communication skills, and the ability to manage reservations with precision and professionalism.

Key Responsibilities:

• Handle all reservation enquiries via phone, email, and booking platforms with professionalism and warmth
• Manage reservations from initial enquiry through to confirmation, ensuring accurate system input
• Build and maintain strong relationships with travel agents, tour operators, and direct guests
• Coordinate with internal departments to ensure seamless guest experiences
• Upsell lodge experiences, private safaris, and additional services to maximise revenue
• Stay up to date with packages, operational updates, and conservation initiatives
• Manage booking amendments, cancellations, and special requests efficiently
• Ensure deposits, invoicing, and payment follow-ups are aligned with company policies
• Assist with reporting, audits, and database management

Requirements:

• Minimum 2–3 years’ experience in a reservations role within luxury hospitality or the safari industry
• Proficiency in reservations systems such as ResRequest, PANStrat, Opera, or similar
• Excellent written and verbal communication skills in English (additional languages advantageous)
• Strong attention to detail, organisation, and time management skills
• Ability to multitask and perform well under pressure
• Passion for African travel, conservation, and exceptional guest service
• Ability to work independently as well as part of a team
• Understanding of the travel trade and global tourism market is advantageous

Personal Attributes:

• Warm, engaging, and professional demeanour
• Solutions-driven with a calm and composed approach
• High level of integrity and discretion
• Strong work ethic with a willingness to go the extra mile
• Flexible with working hours during peak periods

Package & Benefits:

• Competitive salary based on experience
• Remote working environment
• Opportunity for career growth and exposure within the luxury travel sector
• Supportive and collaborative team culture

Interested candidates are encouraged to submit their CV to apply for this role.