Marketing & Retail Associate
JETSET Pilates is a pioneering franchise in the fitness industry, offering Modern Pilates classes and fitness products. The Marketing & Retail Associate will play a crucial role in supporting ecommerce and studio marketing, ensuring operational excellence across the franchise network.
Responsibilities
- Own and manage the retail@ inbox, including order issues, tracking requests, and customer inquiries
- Coordinate with vendors and fulfillment partners to resolve issues and ensure timely follow-up
- Maintain a high-quality, on-brand customer experience across all communications
- Monitor order flow, fulfillment status, and tracking updates within Shopify
- Maintain product listings, SKUs, and inventory levels
- Support product launches and merchandising updates
- Track purchase orders, custom merchandise orders, and delivery timelines
- Follow up with vendors on production status and shipping confirmations
- Maintain a centralized tracker of all open orders and timelines
- Support new studio setup across platforms including Google Business, Apple Maps/Connect, and other listing platforms
- Conduct ongoing audits of studio listings to ensure accuracy, quality, and brand consistency
- Support field marketing team in studio QA and readiness
- Maintain organized marketing assets and ensure accessibility across teams
- Support content updates and organization within Delightree LMS and franchisor CRM
- Ensure franchise-facing materials are current, consistent, and easy to use
- Pull and maintain monthly Shopify and inventory reports for accounting and leadership
- Support light digital marketing reporting including campaign summaries and performance tracking
- Assist in monitoring organic social media performance
- Track and monitor media placements across markets
- Provide on-site support for brand content shoots when needed
- Assist in execution of marketing initiatives at the studio level
Skills
- 1–3 years of experience in marketing, ecommerce, operations, or related field
- Hands-on experience with Shopify
- Experience working with LMS and/or CRM systems (Delightree or similar preferred)
- Strong proficiency in Google Sheets / Excel and data organization
- Excellent organizational, communication, and time management skills
- Experience supporting multi-location or franchise businesses is a plus
Benefits
- 75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options
- Up to 4% match to 401(k) plan
- Flexible fitness & wellness membership
- Paid time off and company holidays
- A culture that values innovation, ownership, and excellence
- Opportunity to support and scale a fast-growing premium fitness brand
- Exposure to cross-functional teams and franchise operations
- Ability to build structure and processes in a high-growth environment
Company Overview