ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE

The California Department of Insurance is the consumer protection agency for the largest insurance marketplace in the nation. They are seeking a dynamic Associate Insurance Compliance Officer to assist consumers with insurance-related inquiries and complaints, while investigating and resolving issues related to insurance practices.

Responsibilities

• Assist consumers primarily via telephone communications (as well as via written communications, e-commerce and in-person interviews) by independently investigating, mediating, resolving, and/or responding to the more varied and sometimes complex consumer complaints and inquiries related to insurance coverages, rating and underwriting and claims handling practices involving various lines of insurance and including multiple coverages or situations
• Investigates and identifies violations of insurance practices involving situations that typically require multiple contacts with the consumer, licensee, and/or other related entity
• Mediates and acts as conciliator and directs the licensee/entity to resolve the identified issue, complaint, or violation; recommends and/or takes enforcement action as appropriate

Skills

• Experience processing insurance claims, claim adjusting, underwriting, or insurance consumer service
• Ability to independently investigate, mediate, resolve, and/or respond to varied and complex consumer complaints and inquiries related to insurance coverages, rating and underwriting and claims handling practices
• Ability to investigate and identify violations of insurance practices
• Ability to mediate and act as conciliator to resolve identified issues, complaints, or violations
• Ability to recommend and/or take enforcement action as appropriate
• Completion of a Statement of Economic Interest (Form 700) as required by the Conflict of Interest Code
• Submission of required documents to verify minimum qualifications (i.e., degree, transcript, license, certificate)
• Current version of the State Examination/Employment Application STD Form 678 or the Electronic State Employment Application
• Resume is required and must be included

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