Experienced Work-from-Home Customer Service Representative – Employee Benefits and Pension Administration

Are you a customer service professional looking for a new challenge? Do you have a passion for helping others and a knack for navigating complex systems? If so, we may have the perfect opportunity for you at blithequark, a global leader in employee benefits and pension administration. With over 1,100 clients and 7 million people supported worldwide, blithequark is dedicated to simplifying complex administration and improving the experience for both employers and employees. Our mission is to provide innovative solutions that make benefits easier to access, understand, and manage. As a Work-from-Home Customer Service Representative, you will play a critical role in delivering exceptional customer service and support to our clients and their employees.

About blithequark

blithequark is a global company that specializes in employee benefits and pension administration. We provide a range of services, including benefits administration, pensions administration, and technology-enabled tools to make benefits easier to access, understand, and manage. Our goal is to simplify complex administration and improve the experience for both employers and employees.

What We Do

At blithequark, we offer a range of services to support employers and employees, including:

• Benefits Administration: We manage programs like health insurance, life and disability coverage, savings accounts, and wellness benefits.
• Pensions Administration: We support employers in efficiently managing pension plans.
• Technology-Enabled Tools: We provide platforms to make benefits easier to access, understand, and manage.

How We Support Employers and Employees

We offer a range of services to support employers and employees, including:

• Streamlined benefits enrollment
• Full-service HR dashboards
• Communication tools for employee education and engagement
• Retiree benefits support
• Dependent eligibility verification
• Contact center with live support, AI tools, and licensed counselors

Job Responsibilities

As a Work-from-Home Customer Service Representative, you will be responsible for:

• Answering inbound phone calls pertaining to customers' benefits, troubleshooting website issues, and making call backs as needed.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
• Actively listening to participants to understand both verbal and non-verbal cues.
• Fully and accurately documenting all conversations and actions taken on each interaction.
• Answering inbound phone calls pertaining to the status of an application or general customer inquires.

Essential Functions of the Role

The essential functions of this role include:

• Working up to 5 hours of overtime per week
• Adapting to change and prioritizing tasks in a fast-paced environment
• Maintaining a high level of accuracy and attention to detail
• Providing exceptional customer service and support to clients and their employees

Skills and Qualifications

To be successful in this role, you will need:

• 2 years of experience in customer service, preferably in a call center environment
• Basic computer skills, including proficiency in Microsoft Office and Google Suite
• Active listening and problem-solving skills
• Empathy and a customer-centric approach
• Ability to work in a fast-paced environment and adapt to change
• High school diploma or equivalent

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Work-from-Home Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career growth opportunities to advance your career within the company
• A comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)

Work Environment and Company Culture

As a Work-from-Home Customer Service Representative, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the values of innovation, collaboration, and customer-centricity. We are committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

Compensation and Benefits

The salary for this role is $16.49 - $16.50 per hour, with opportunities for overtime. We also offer a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please apply to this role by clicking the link below. We look forward to hearing from you! Apply to this Job

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Disclaimer

This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply for this job