Bilingual HR Ops Service Center Representative (T) - (Spanish or Mandarin)
Panda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America, with a mission of delivering exceptional Asian dining experiences. They are seeking a Bilingual HR Ops Service Center Representative who will handle inquiries from Operations associates regarding various HR topics, ensuring excellent service and timely resolutions.
Responsibilities
- Responsible for taking, processing, and resolving standard to complex inquiries from Operations associates on a wide variety of administrative topics covered by the HR Service Center
- Topics may include hiring, onboarding, compensation, benefits and other general HR policies
- Draws on training, policy manuals, knowledge bases and other tools to quickly resolve the caller’s requests or issues
- Accurately uses the available database tools and systems to appropriately record the nature and solution of the call
- Applies the standard procedures accurately in resolving calls and emails on a timely basis
- Refers complex issues to higher tiers such as Senior Representative or Supervisor for solutions
- Provides excellent guest service to all inquiries via emails, phone calls or chats and accurately provides solutions
- Troubleshoots problems and may assist less experienced team member with common questions
- May assist with other administrative tasks such as mailing, child support, processing unemployment claims and responding to government agencies under supervisor’s guidance
Skills
- Bachelor's degree required
- Minimum one to two years of experience, preferably in a retail/hospitality operations environment
- Ability to read, speak, and write in Spanish / Mandarin
- Must be available to work weekends
- Successful completion of initial and periodically required trainings
- Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position
Benefits
- Hybrid Work schedule
- 401K with company match
- Yearly bonus opportunity
- Full medical, dental, and vision insurance
- On-site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
- Paid time off starting at 15 days with 7 federal holidays
- Continuous education assistance and scholarships
- Income protection including Disability, Life and AD&D insurance
- Bereavement leave
- Benefits available for eligible permanent full time associates
Company Overview
Company H1B Sponsorship