[Remote] Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 04/16/26
Note: The job is a remote job and is open to candidates in USA. Carenet Health is a leader in enhancing healthcare experiences, and they are seeking a Healthcare Customer Service Rep to provide exceptional service to patients. The role involves assisting patients with their healthcare needs, ensuring customer satisfaction, and supporting a 24/7 operation.
Responsibilities
- Provides exceptional customer service and engagement via telephone
- Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs
- Respond to the needs of a 24/7/365 operation as needed
- Researches, identifies and solves problems; verify eligibility of services and places call backs as required
- Meets and supports established service and sales and business objectives by meeting and exceeding performance standards
- Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups
- Ability to multi-task (simultaneously think, talk, type)
- Uses excellent listening skills to receive, process and document detailed information
Skills
- High School Diploma or General Education Degree (GED) required - this will be verified during background check
- Strong computer experience (data entry, screen navigation, keyboarding)
- Experience with Microsoft Outlook (email) and Word
- Excellent customer service skills
- Ability to adhere to daily schedules and duties
- Excellent oral and written communication skills
- Excellent demonstration of caring and compassion
- Able to provide 2 monitors at least 22 inches with HDMI and Display ports
Benefits
- Health, dental, and vision insurance
- A 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
Company Overview