Bilingual Customer Support Analyst, Rosetta Stone (Spanish)

IXL Learning is a leading EdTech company that develops personalized learning products for millions globally. They are seeking a Bilingual Customer Support Analyst to provide exceptional service and technical support to Rosetta Stone language learners, assisting with subscription, billing, and technical inquiries.

Responsibilities

• Deliver exceptional service and technical support to customers, ensuring a positive and professional experience
• Develop and maintain in-depth product expertise to effectively assist learners and resolve issues
• Analyze, diagnose, and troubleshoot technical support requests from users in a timely manner
• Communicate key product features, updates, and solutions clearly via email and phone
• Collaborate with Product, Engineering, and Account Management teams to identify solutions for customer issues
• Document all customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting users
• Maintain a high level of professionalism while managing multiple customer requests efficiently
• Successfully complete assigned projects and support initiatives within established timelines

Skills

• Bachelor's Degree
• 1+ years experience in a customer-facing role in a corporate setting
• Strong written and verbal communication skills
• Fluent Spanish speaking, reading and writing skills are required
• Excellent analytical, diagnostic and troubleshooting skills
• Ability to prioritize tasks and work efficiently
• Energetic and positive person who works well both independently and in a collaborative group setting
• Detail-oriented and exceptionally organized
• Quick learner who demonstrates initiative

Benefits

• Benefits

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