Cloud Operations Engineer I (Second Shift)

About the position At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers. This position will require the ability to work M-F from 2:00 pm - 10:00 pm CT This role if offered as remote in Minneapolis, MN or Eau Claire, WI. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these locations. What you can expect to do in this role:

Responsibilities

• Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
• Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
• Monitor software and network security on team managed servers and networks
• Configure and maintain server auditing and network monitoring tools
• Develop and implement performance tuning steps for application, system, and network configurations
• Provide solutions and direction to customer issues via phone or email in a timely and professional manner
• Maintain and expand technical documentation of processes and procedures
• Participate in a 24x7 on-call rotation
• Participate in system administration duties for cloud-based server infrastructure
• Perform light programming/scripting tasks in Bash, PHP, and Python
• Develop and maintain an advanced level of knowledge of Jamf products
• Other duties and special projects as assigned

Requirements

• Minimum of 1 year experience in an IT operations environment (Required)
• Minimum of 1 year Systems Administration experience, on any platform (Required)
• Minimum of 1 year experience working with Linux/Unix command line interfaces, including shell scripting (Required)
• General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
• 2 year / Associates (Required)
• This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen located physically in the U.S., and therefore any employment offer will be contingent upon verification of both of these requirements. Applicants who are not U.S. citizens or who are located outside of the U.S. are strongly encouraged to apply for other positions at Jamf, which is an equal-opportunity employer.
• Participation in ongoing security training is mandatory
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf

Nice-to-haves

• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered

Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management

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