Yardi Analyst

Department: Technology______________Company: Canary Wharf Limited______________Reporting to: Yardi Product Owner______________Job SummaryWe are seeking a highly motivated and organised individual to join our team as a Yardi Analyst. In this role, you will be responsible for providing level 1 and 2 support and assisting with the ticket management of our Yardi Platform, and Yardi themselves an out-source provider of CWG’s level 1 Yardi support. The ideal candidate will have strong attention to detail, excellent communication and organisational skills, be adaptable, and have previous Yardi experience.Salary circa £60,000 per annumMain Responsibilities

• Lead support and configuration enhancements of Yardi modules.
• Understand and establish business requirements onto the Product team backlog for system improvements.
• Own and manage the level 1 support model (currently outsourced to Yardi), which involves reviewing all tickets and queries that come from the Yardi helpdesk
• Oversee internal helpdesk ticketing system for tasks managed and administered by Yardi Product team.
• Attend all relevant calls with Yardi to ensure continuous good working relationships and flagging risks and issues as early as possible.
• Maintain security and access framework in the Yardi Platform, including but not limited to user security, permissions and menus.
• Develop and Document Yardi product team internal procedures
• Generate reports and assist with issue analysis, as needed.
• Provide assistance with maintenance and enhancement requests of the Yardi Platform.
• Assist with troubleshooting technical and operational issues.
• Stay up-to-date on new features and updates to the Yardi suite of products.
• Collaborate with cross-functional teams to ensure the smooth operation of the Yardi Platform and integration with other platforms.
• Support the Product team in championing best practice and overall positive user experience of Yardi.
• Other administrative tasks and special projects as assigned.

PERSON SPECIFICATION

• 1-2 years of experience in a similar role in the Real Estate industry.
• Extensive knowledge of Yardi Voyager Core is essential.
• Experience working with the Yardi Residential products is desirable.
• Knowledge of Yardi Reporting Tools, SQL and custom tables.
• Strong attention to detail and accuracy.
• Excellent customer service, communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Proactive problem-solving skills and ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Experience with out-source providers is desirable.

Health Safety And Welfare ResponsibilitiesAll staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.Environmental, Social & Governance (esg) ResponsibilitiesRecognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.Quality Management ResponsibilitiesIn line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.Company ValuesCommit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

What We OfferDiversity and InclusionWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.Flexible WorkingAs an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.Learning and DevelopmentAt Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.Other BenefitsWe are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.Early applications are encouraged as we reserve the right to appoint at any point.

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