Senior Agent - Customer Service, Dutch Speaker

Description: • Undertake tasks delegated by Assistant Manager/Manager/Supervisor and Overseas BJ team • Identify areas for service and procedural improvement and make recommendations • Participate in team meetings, buzz sessions, provide feedback and ideas • Escalate queries or unresolved issues as advised • Handle inquiries/issues from global customers • Handle complaints and feedback related to websites, products, platforms, and services • Strong people skills and ability to navigate difficult situations • Solutions mindset and passion for finding the right solutions for customers • Excellent time management and ability to multitask • Excellent command of spoken and written English and Dutch • Strong customer service skills and highly motivated team-player • Knowledge of digital asset exchange/trading • Demonstrated ability to motivate others and achieve results • Fast typing skills (at least 40 words per minute) • Basic computer knowledge: MS Office, MS Outlook, Internet Explorer, and other applications like GA • Call center customer service-related work experience preferred • Willingness to work on shift rotation • Diploma from college or above, related to any major Requirements: • Excellent command of spoken and written English AND Dutch • Strong customer service skills, highly motivated team-player • Knowledge of digital asset exchange/trading • Demonstrated ability to motivate others and achieve results • Fast typing skills (at least 40 words per minute) • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA • Call center customer service-related work experience is preferred • Willing to work on shift rotation • Diploma from college or above, related to any major Benefits: • Work with a world-leading digital asset trading platform • Opportunity to work with blockchain technology • Competitive salary and benefits package • Chance to make innovative achievements that change the world Apply Job!