Experienced Technical Customer Service Agent – Manufacturing Sector Support

At arenaflex, we're a global leader in precision measurement solutions, dedicated to delivering top-tier service to our customers. We're seeking a highly skilled and detail-oriented Technical Customer Service Agent to join our team in Apex, NC. As a key member of our customer service team, you'll play a critical role in ensuring seamless order fulfillment, accurate record-keeping, and timely customer support.

About arenaflex

arenaflex is a global leader in precision measurement solutions, with a rich history of innovation and customer satisfaction. Our team is passionate about delivering exceptional service and support to our customers, and we're committed to creating a work environment that fosters growth, collaboration, and excellence. If you're a customer service professional with a passion for delivering top-tier service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Technical Customer Service Agent, you'll be responsible for:

• Managing and confirming sales orders, monitoring and allocating inventory, and generating preorders to support timely warehouse operations.
• Accurately entering sales and service orders while responding promptly to customer inquiries.
• Verifying commission rates, preparing commission statements, and ensuring timely distribution of reports and supporting documentation to sales representatives.
• Processing product returns, generating service tickets, and maintaining up-to-date records on repairs, replacements, and credit resolutions.
• Maintaining accurate customer data in the CRM system.
• Organizing documentation related to returns, product changes, pricing updates, and scheduling adjustments.

Essential Qualifications

* High School Diploma or equivalent required.

• 1-2 years of customer service, order entry, or sales support experience (manufacturing experience a plus).
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with sales orders, inventory systems, or CRM platforms preferred.
• Clear written and verbal communication.
• Basic understanding of internal policies and ability to acquire company-specific procedures quickly.

Preferred Qualifications

* Experience working in a fast-paced, detail-oriented environment.

• Knowledge of manufacturing processes and procedures.
• Familiarity with arenaflex's products and services.
• Experience with CRM systems and inventory management software.

Skills and Competencies

* Strong communication and interpersonal skills.

• Ability to work effectively in a team environment.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.
• Familiarity with sales and marketing principles.
• Basic understanding of financial concepts and procedures.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Technical Customer Service Agent, you'll have access to:

• Ongoing training and development opportunities.
• Mentorship and coaching from experienced team members.
• Opportunities for career advancement and professional growth.
• A comprehensive benefits package, including medical, dental, vision, life, AD&D insurance, disability, and flexible spending account (FSA).

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment, with a strong focus on teamwork and collaboration. Our team is passionate about delivering exceptional service and support to our customers, and we're committed to creating a work environment that fosters growth, innovation, and excellence. As a Technical Customer Service Agent, you'll have the opportunity to work with a talented and dedicated team, and to contribute to the success of our organization.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• Company-sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability, and flexible spending account (FSA).
• Voluntary Critical Illness & Accidental Injury Insurance.
• Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire).
• Paid vacation and holidays.

How to Apply

If you're a motivated and detail-oriented customer service professional with a passion for delivering top-tier service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job