Experienced Bilingual Senior Customer Service Representative – Remote Opportunity in AZ

At arenaflex, we're committed to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Senior Customer Service Representative, you'll play a vital role in making a difference in the lives of millions of people. If you're fluent in English and Spanish, passionate about delivering exceptional customer service, and eager to grow your career, we invite you to join our team.

About arenaflex

arenaflex is a leading healthcare company dedicated to helping people live healthier lives and making the healthcare system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, location, or income. Our mission is to mitigate our impact on the environment, enable and deliver equitable care, and address health disparities and improve health outcomes.

The Role

As a Senior Customer Service Representative, you'll be responsible for handling outbound member phone calls and assisting members with scheduling preventative health services with their assigned doctor. This is a production-based role, and you'll be required to meet daily, monthly, and quarterly production numbers. Your major focus will be on outreach to our Medicaid members to assist them in scheduling with their doctor for preventative services. You'll also ensure that members receive assistance with transportation if needed.

Key Responsibilities

• Ensure quality customer service for external customers by proactively reaching out to identify needs for preventative services and connecting them to the appropriate resources.

• Partner with other customer service representatives to resolve complex customer service inquiries.
• Inform and educate new customers regarding preventative healthcare services available to the member and/or the child of the guardian.
• Place outgoing phone calls for preventative services and to complete follow-up on customer service requests, as necessary.
• Maintain timely, accurate documentation for all appropriate transactions.
• Meet established productivity, schedule adherence, and quality standards with consistency.
• Keep management abreast of all outstanding issues.
• Adapt procedures, processes, and techniques to meet the more complex position requirements.
• Address special (ad-hoc) projects as appropriate.
• Seek involvement in continuous quality improvement initiatives.
• Work bilingually – English and Spanish speaking.
• Work independently.
• Act as a resource for others.

Qualifications

• High School Diploma/GED

• Must be 18 years of age or older
• 1+ years of customer service experience analyzing and solving customer problems
• Bilingual verbal and written fluency in English and Spanish
• Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Experience performing 6+ hours a day making outbound calls
• Ability to work Monday-Friday, 8AM-5PM Arizona Time Zone

Preferred Qualifications

• 1+ years of pediatric medical office experience

• Experience with the Managed Healthcare industry
• Experience with EPSDT (Early and Periodic Screening, Diagnostic, and Treatment) Services

Telecommuting Requirements

• Reside within Arizona

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).

Diversity, Equity, and Inclusion

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture values diversity, equity, and inclusion, and we're committed to creating a healthy and supportive work environment. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making a positive impact on the lives of our customers and employees.

How to Apply

If you're passionate about delivering exceptional customer service, fluent in English and Spanish, and eager to grow your career, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity Statement

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job