Experienced Chat Associate – Global Customer Support and Operations
At arenaflex, we're on a mission to revolutionize the healthcare industry by connecting healthcare professionals with on-demand shifts and healthcare facilities with access to top talent. Our app-based marketplace is transforming the way healthcare professionals work and grow their careers, and we're looking for talented individuals to join our team as Chat Associates on the Worker Operations Team.
Why Join arenaflex?
arenaflex is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We're a diverse and inclusive company with a global, remote team, and we've been featured on YC's Top Companies. Our team has grown 20x+ since January 2021, and we're excited to continue our growth trajectory with the help of talented individuals like you.
About the Role
As a Chat Associate on the Worker Operations Team, you'll play a vital role in upholding safety and reliability for both sides of our marketplace. You'll be responsible for communicating with customers via telephone, live chat, and web communication channels, investigating attendance and quality incidents, and developing reliability initiatives to improve the overall quality of the marketplace. You'll work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner, and you'll collaborate with cross-functional teams to achieve our goals.
Responsibilities
* Communicate with customers via telephone, live chat, and web communication channels to resolve their issues and provide exceptional customer experiences
- Investigate attendance and quality incidents across our marketplace, using exceptional judgment and noticing to solve our customers' problems
- Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication, justifying the reasoning behind your decisions to diverse stakeholders within the company
- Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
- Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers, establishing policy improvements to accomplish this goal
- Collaborate with cross-functional teams, including customer support, general operations, product, customer success, and legal teams, to achieve our goals
- Manage and maintain communication on multiple platforms to effectively solve issues for arenaflex's partner facilities and professionals
- Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information
Must-Haves
* Proficiency in English (English is a first language)
- +2 years of customer support experience
- +2 years of providing telephonic customer support
- +2 years of Zendesk or any CRM experience
- Ability to resolve customer issues with empathy and action
- Exceptional written and verbal communication skills
- Ability to work as part of multidisciplinary teams
- Comfortable handling ambiguous situations and adaptable to constant change
- Possess an "I can handle anything" mentality
- Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
- Exceptionally detail-oriented
- Ethical and unbiased integrity and decision-making abilities
- A positive mindset that elevates the entire team
System Requirements
* Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a fast-growing tech startup in the healthcare industry
- Collaborative and inclusive work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through the link below. Apply Now!
About arenaflex
arenaflex is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We're a diverse and inclusive company with a global, remote team, and we've been featured on YC's Top Companies. Our team has grown 20x+ since January 2021, and we're excited to continue our growth trajectory with the help of talented individuals like you.
Careers at arenaflex
If you're interested in learning more about working at arenaflex, take a look at our Careers page and how we work. We're always looking for talented individuals to join our team and help us achieve our mission to revolutionize the healthcare industry.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job