Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're proud to be a national leader in service of process, and we're growing rapidly. As a result, we're seeking talented new team members to join our team and help us solve exciting challenges. With over 700 team members across the country, we're a dynamic and innovative organization that's been successful in this unique business for over 30 years. About arenaflex arenaflex is a team of passionate professionals dedicated to delivering exceptional service to our customers. We're headquartered in Seattle, but our team members are located across the country, including in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, and South Carolina. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in our industry, and we're excited to continue growing and advancing our technology and business processes. Job Overview As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head in high-pressure situations. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for managing high-volume phone calls, responding to emails, and documenting issues in Confluence. Key Responsibilities * Respond to customer support tickets, including answering questions and resolving issues related to existing orders * Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field * Document issues in Confluence * Visit court dockets for information on case filing and occasionally pull filed papers * Perform other job-related duties as assigned Qualifications * High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone * Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred * Document manipulation experience * Ability to read, write, and speak English * Ability to transcribe information, review an order, investigate issues, and implement solutions * Ability to perform repetitive tasks with accuracy * Ability to maintain a high level of work product in often stressful situations * Ability to anticipate issues and circumvent them * Ability to implement new processes and changes and improve performance * Typing speed of at least 55 wpm Why Join arenaflex? At arenaflex, we know that a company's success starts with its employees. That's why we offer a comprehensive benefits package, including: * Health, Dental, Vision insurance * 401(k) * Disability insurance * Employee assistance program * Paid time off * 7 Paid holidays * 4 floating holidays * Referral program Compensation and Schedule * Starting Pay: $15.00 to $17.00 * Schedule: Full-time, Monday thru Friday, 7- 4 PST What We're Looking For We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with excellent communication skills and a strong work ethic, we'd love to hear from you. Apply today to join our team and start your career at arenaflex! ```html

Join Our Team Today!

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We offer a range of benefits and opportunities for career advancement, and we're excited to welcome talented individuals like you to our team.

What We Offer

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• 7 Paid holidays
• 4 floating holidays
• Referral program

Why arenaflex?

arenaflex is a dynamic and innovative organization that's been successful in this unique business for over 30 years. We're committed to delivering exceptional service to our customers, and we're looking for talented individuals like you to join our team and help us achieve our goals.

Apply Today!

Ready to take the next step in your career? Apply today to join our team at arenaflex! We can't wait to hear from you.

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