Assistant Operations Customer Service Manager - Remote Northeast Region

At arenaflex, we're dedicated to making a positive impact on the environment and our communities. As a leader in the industry, we're committed to innovation, sustainability, and customer satisfaction. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on this journey.

About arenaflex

arenaflex is a forward-thinking company that's revolutionizing the way we approach waste management and environmental sustainability. With a focus on protecting our water, Earth, and communities, we're proud to be a leader in the industry. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner, and we're excited to continue growing and evolving with the needs of our customers.

Benefits of Working at arenaflex

We believe that our employees are our greatest asset, and we're committed to providing a comprehensive benefits package that supports their well-being and career growth. Here are just a few highlights of what we offer:

• 15 days paid time off
• 10 Holidays
• Medical/Dental/Vision (within 30 days of hire)
• Health Saving Account (HSA) with company match
• Flexible Spending Account (FSA)
• 401(k) with company match (fully vested upon hire)
• Career growth and promotional opportunities
• Tuition Reimbursement
• Salary range of $52,000-$65,000 dependent on experience + a 10% annual incentive plan

Job Summary

We're seeking an experienced Assistant Operations Customer Service Manager to join our team in the Northeast Region. As a key member of our operations team, you'll be responsible for assisting with the management of day-to-day transportation and disposal operations, supporting contract management and compliance, and developing and reviewing daily customer dispatch schedules. If you're a motivated and detail-oriented individual with a passion for customer service and operations management, we encourage you to apply.

Essential Job Functions/Responsibilities

* Assist with the management of the day-to-day transportation and disposal operations of the Northeast Region

• Support contract management and contract compliance for existing and new merchant customers, vendors, and sub-contractors
• Assist with the development and review of daily customer dispatch schedules, working closely with Transportation Managers, Plant Managers, Sales Managers, and customers to ensure incoming material is appropriately distributed between the facilities
• Adapt dispatch schedules according to changes in customer needs
• Analyze data/trends to explain offsite disposal and transportation cost drivers and provide budget and forecast commentary regarding performance
• Assist in establishing and maintaining the transportation network
• Assist in establishing, promoting, and maintaining customer relationships
• Interact with Area Directors, Sales/Operations Managers, and company personnel to provide transportation service to meet our corporate goals, solve issues, and create a team concept in daily activities
• Optimize the utilization of hauling and disposal network in a dynamic environment
• Assist with oversight of equipment repair and maintenance and the cost control associated with it as needed
• Attend tradeshows and networking events to promote customer relations
• Report basic financials including labor, travel, and expenses as it pertains to assigned events
• 15% travel to non-arenaflex sites required
• Assist with analytical testing compliance for incineration facilities
• Analyze distribution costs between facilities for most effective available backup options
• Develop and manage transportation RFPs as needed

Key Success Factors

* Thorough understanding of field operations

• Ability to anticipate transportation needs modifying dispatch requirements as needed
• Prepare daily dispatch schedules to accommodate customer requirements with facility capacity
• Assist with all maintenance/repairs monthly financials
• Coordinate logistics for multiple sites in conjunction with Operations team
• Communicate effectively to all levels of the company
• Energetic and dedicated
• Ability to manage dynamics and changing logistics
• Occasional availability after hours and weekends
• Ability to work from home and arenaflex facilities

Competencies

* Customer Focus

• Action & Results Oriented
• Business Acumen
• Comfort Around Higher Management
• Embrace and Demonstrate arenaflex's Ethics and Values
• Flexibility
• Approachability
• Organizational Agility
• Understands the cultures of organizations
• Time Management – Values time, uses his/her time effectively and efficiently

Qualifications

* Advanced user of MS Excel and PowerPoint - Data analysis will include data entry requirements

• Knowledge of transportation and OSHA regulations
• College degree (Transportation, Operations Management, Business Administration) or equivalent experience
• Experience in high volume, growth-oriented organization
• 10+ years of experience in the transportation industry working with biosolids, waste, or construction carriers a plus
• Travel to other work sites

What We Offer

* A dynamic and supportive work environment

• Opportunities for career growth and professional development
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match
• A salary range of $52,000-$65,000 dependent on experience, plus a 10% annual incentive plan
• 15 days paid time off and 10 holidays per year
• Flexible spending account and health savings account with company match
• Tuition reimbursement and career growth opportunities

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service and operations management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job