Customer Service Advisor with German - Join arenaflex's Dynamic Team
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Advisor with German, you'll play a vital role in helping us achieve this goal. If you're passionate about providing top-notch support, have a flair for languages, and are eager to join a dynamic team, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in an ever-changing world. Our team of experts is dedicated to delivering cutting-edge products and services that exceed our customers' expectations. With a strong focus on customer experience, we're committed to building long-lasting relationships with our clients and partners.
The Role
As a Customer Service Advisor with German, you'll be the face of arenaflex, interacting with customers via inbound calls, outbound calls, or through the Internet. Your primary responsibility will be to provide exceptional customer service support and resolution of routine problems related to our products or services. You'll be working in a fast-paced, dynamic environment, where no two days are the same.
Key Responsibilities
• Shifts: Work 5 days a week, with 2 weekends per month, and 8.5 hours per day (7.5 hours of work + 30 minutes paid break + 30 minutes unpaid break). Shifts will be between 7:00-23:00.
- Training period: Complete a 4-week training program, Monday-Friday, from 8:00-16:30 or 9:00-17:30.
- Provide assistance: Offer support via phone and email to customers.
- Deliver technical support: Assist with internet speed tests, troubleshooting, and router installations.
- Address contract and billing inquiries: Thoroughly and efficiently handle contract and billing inquiries.
- Handle customer complaints: Address customer complaints with empathy and professionalism.
- Promote and sell additional products: Promote and sell additional products, such as mobile contracts, after resolving service issues.
Our Requirements
• Service-oriented thinking: Demonstrate a customer-centric approach, with a focus on delivering exceptional experiences.
- Fluency in German: Possess a minimum C1 level of fluency in German.
- Outstanding communication skills: Develop and maintain effective communication with customers, colleagues, and stakeholders.
- Administrative and technical knowledge: Possess a solid understanding of administrative and technical concepts.
What We Offer
• Fully remote position: Enjoy the flexibility of working from the comfort of your own home.
- Competitive salary: Receive a monthly salary of 7,000 PLN, plus sales commission.
- International and diverse work environment: Join a team that values diversity, inclusivity, and global perspectives.
- Equal opportunities: Enjoy equal opportunities for growth and development, regardless of age, gender, or other factors.
- Private medical care and life insurance: Benefit from comprehensive health and wellness programs.
Location
Our Warsaw office is located at ul. Taneczna 30, POL Warszawa.
Language Requirements
English and German are the primary languages required for this role.
Time Type
This is a full-time position, with a flexible schedule to accommodate your needs.
Why Join arenaflex?
At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we're committed to providing opportunities for growth and development. If you're looking for a challenging and rewarding role that will help you achieve your career goals, we want to hear from you!
How to Apply
If you're a motivated and customer-focused individual with a passion for languages, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment.
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