Compassionate Remote Crisis Chat & Text Counselor – Full‑Time Position with arenaflex Supporting Deaf, Hard‑of‑Hearing & Deaf‑Plus Communities

About arenaflex – A Mission‑Driven Non‑Profit Championing Crisis Support

At arenaflex, we are dedicated to safeguarding the emotional and physical well‑being of individuals who are Deaf, Hard of Hearing, Late‑Deafened, DeafBlind, DeafDisabled, and Deaf+. Operating across Missouri and extending our reach nationwide, we provide a comprehensive suite of services that includes crisis intervention, safety planning, legal and medical advocacy, case management, and innovative crisis videophone, text, chat, and hotline solutions. Our work is guided by a consumer‑centered, trauma‑informed philosophy that respects the unique cultural and linguistic needs of the Deaf community.

As a proud participant in the national 988 Lifeline network, arenaflex delivers reliable, life‑saving assistance through its chat and text platforms. We invite passionate professionals to join our remote team and become a pivotal part of our lifesaving mission.

Position Overview – Remote Crisis Chat & Text Counselor

The Remote Crisis Chat & Text Counselor role is a full‑time, remote opportunity that reports to the Chat & Text Operations Manager. Starting on June 9, 2025, you will provide immediate, empathetic support to individuals reaching out via the 988 Lifeline chat and text backup network. This position offers a competitive hourly wage ranging from $17‑$21, with shift differentials and a robust benefits package for full‑time staff.

Key Responsibilities

• Adhere strictly to arenaflex’s policies, procedures, and ethical standards.
• Deliver compassionate, trauma‑informed emotional support through the Lifeline chat and text platform.
• Co‑create personalized safety and action plans with every client, ensuring clear, actionable steps forward.
• Identify and report cases of child abuse to appropriate services in accordance with state regulations.
• Escalate emergencies to local law enforcement or emergency services when a client is at imminent risk.
• Perform follow‑up outreach via text, email, or phone when clinical protocols dictate continued support.
• Document each interaction meticulously, maintaining accurate, confidential records that meet quality‑assurance standards.
• Participate in quarterly quality‑improvement evaluations and any additional performance reviews as required.
• Attend all mandatory monthly agency in‑service meetings to stay current on best practices and organizational updates.
• Complete all required annual Lifeline trainings, as well as any supplemental certifications or specialized training assigned by arenaflex.
• Consult with the Shift Supervisor, Senior Crisis Counselors, Program Managers, and the Program Director for complex or ambiguous cases.
• Fulfill any other duties assigned that support the overall mission of arenaflex.

Essential Qualifications

• Successful completion of arenaflex’s intensive 100+ hour crisis intervention training program.
• Minimum age of 18 years.
• Demonstrated empathy, patience, and a genuine desire to help individuals in crisis.
• Exceptional written English proficiency, including grammar, spelling, and reading comprehension.
• Basic computer literacy with proficiency in Zoom, Google Chrome, and standard office software; ability to quickly adopt new digital tools.
• Ability to remain calm, composed, and effective under high‑stress situations.
• Reliable high‑speed internet connection and a dedicated desktop or laptop capable of running Zoom and a web browser simultaneously (phones and tablets are not suitable).
• Access to a private, quiet workspace where confidentiality is guaranteed.
• Eligibility to pass a comprehensive background check.
• Ability to attend all scheduled training sessions without conflict.

Preferred Qualifications & Experience

• Bachelor’s degree or higher in psychology, social work, counseling, or a related field (not mandatory but advantageous).
• Prior experience in crisis management, mental health support, or suicide prevention hotlines.
• Familiarity with Deaf culture, American Sign Language (ASL), or other communication methods used within the Deaf community.
• Experience working remotely in a regulated, high‑privacy environment.
• Demonstrated commitment to diversity, equity, and inclusion, with the ability to serve people of all races, ethnicities, sexual orientations, gender identities, abilities, and veteran status.

Core Skills and Competencies for Success

• Active Listening: Ability to hear beyond words, recognizing emotional cues in text‑based communication.
• Critical Thinking & Assessment: Quickly evaluate risk levels, determine appropriate safety measures, and make informed decisions.
• Emotional Intelligence: Maintain empathy while managing personal stress and avoiding burnout.
• Clear Written Communication: Convey complex emotions and guidance succinctly and compassionately in a chat format.
• Technology Adaptability: Navigate multiple platforms simultaneously without compromising client privacy.
• Team Collaboration: Seek guidance from senior staff, share insights, and contribute to continuous improvement initiatives.

Career Growth & Professional Development at arenaflex

At arenaflex, we view each team member as a long‑term partner in our mission. Counselors who excel in the chat and text role can advance to Senior Crisis Counselor positions, specialize in supervisory roles, or transition into program design and training capacities. We provide:

• Ongoing tuition assistance for advanced certifications in counseling, trauma care, or Deaf studies.
• Mentorship programs pairing new counselors with seasoned professionals.
• Opportunities to lead workshops, webinars, and community outreach initiatives.
• Pathways to move into leadership roles such as Shift Supervisor, Operations Manager, or Program Director.

Work Environment & Culture

arenaflex cultivates an inclusive, accessible, and supportive remote workplace. Our core values emphasize:

• Accessibility: All tools, training, and communications are designed to be usable by Deaf, Hard‑of‑Hearing, and Deaf‑Plus staff and clients.
• Respect: We honor the rich cultural and linguistic diversity of the communities we serve.
• Collaboration: Regular virtual meetings, peer‑review sessions, and shared learning resources keep the team connected.
• Well‑Being: Employee Assistance Programs, mental‑health days, and wellness workshops are offered to promote resilience.

Compensation, Perks, and Benefits

Our compensation structure reflects the importance of the role and the expertise you bring:

• Hourly wage ranging from $17‑$21 based on education and relevant experience.
• Shift differentials:
  • Evening Shift (5 PM – 11 PM CST, Mon‑Thu): +$1.00/hr
  • Weekend Evening Shift (5 PM – 11 PM CST, Fri‑Sun): +$2.00/hr
  • Overnight Shift (11 PM – 7 AM CST, Mon‑Thu): +$3.00/hr
  • Weekend Overnight Shift (11 PM – 7 AM CST, Fri‑Sun): +$4.00/hr
• Comprehensive health, vision, and dental insurance for full‑time staff.
• Paid Time Off (PTO) accrued annually, providing flexibility for rest and personal matters.
• Professional development budget for conferences, certifications, and continuing education.
• Access to a supportive peer network and regular supervision to foster skill growth.

Legal & Confidentiality Commitment

All arenaflex employees are required to protect confidential information, trade secrets, and any proprietary data. Violations of confidentiality may result in disciplinary action up to termination and potential civil liability. Inventions created during the course of employment are considered “work for hire” and belong to arenaflex unless a written waiver is obtained.

Equal Opportunity Employment

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to an inclusive hiring process. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Geographic Eligibility

We welcome remote candidates residing in the following U.S. states:

AL, AR, AZ, CO, DC, FL, GA, IA, IL, IN, KS, KY, LA, MD, MN, MO, MS, NJ, NM, NV, OK, SC, TN, TX, UT, VA, and WI.

Take the Next Step – Join arenaflex’s Lifeline of Hope

If you are ready to bring your compassion, keen judgment, and dedication to a role that truly saves lives, we encourage you to apply today. Become a vital voice for those seeking safety, clarity, and support in their most vulnerable moments.

Apply Now and start your journey with arenaflex!