Associate Client Support Consultant - Chat Team

Join arenaflex, a global leader in human resources technology, as we continue to revolutionize the way businesses manage their workforce. As an Associate Client Support Consultant on our Chat Team, you will be at the forefront of delivering exceptional client experiences, leveraging our cutting-edge technology and expertise to drive business success. At arenaflex, we pride ourselves on our inclusive, down-to-earth culture that values belonging, equity, and inclusion. Our commitment to diversity, equity, and inclusion has earned us recognition as a global Best Places to Work and a recipient of numerous prestigious awards for diversity, equity, and inclusion. We're not just a company – we're a community that welcomes ideas, encourages innovation, and values the unique perspectives and experiences of our people.

About arenaflex

arenaflex is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise. Our mission is to empower businesses to thrive in an ever-changing world, and we believe that our people make all the difference.

What You'll Do

As an Associate Client Support Consultant on our Chat Team, you will be responsible for delivering exceptional client experiences through our chat platform. Your primary goal will be to help clients manage their business using our solutions, which may involve troubleshooting and resolving payroll issues, providing training on our technology, and partnering with multiple business units and teams to deliver a seamless client experience.

Responsibilities

* Provide exceptional client support through our chat platform, resolving issues and answering questions in a timely and professional manner

• Continuously upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound chats
• Work collaboratively with multiple business units and teams to deliver a seamless client experience
• Participate in ongoing training and development opportunities to enhance your skills and knowledge

To Succeed in This Role

* At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience

• Ability to work overtime hours during peak seasons
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients
• Ability to work in a metrics-driven environment and meet performance targets
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
• Ability to adapt to changing priorities and deadlines

You'll Love Working Here Because

* You can be yourself in a culture that values equity, inclusion, and belonging

• You can belong by joining one of our nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences
• You can grow your career in an agile, fast-paced environment with plenty of opportunities to progress
• You can continuously learn through ongoing training, development, and mentorship opportunities
• You can be your healthiest, with best-in-class benefits starting on Day 1
• You can focus on your mental health and well-being, with a company committed to providing exceptional service to our clients
• You can join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live
• You can get paid to pay it forward, with company-paid time off for volunteering for causes you care about

What We Offer

* Competitive salary and benefits package

• Ongoing training and development opportunities
• Collaborative and inclusive work environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off for vacation, sick leave, and holidays
• Company-paid time off for volunteering for causes you care about

How to Apply

If you're passionate about delivering exceptional client experiences and want to join a company that values equity, inclusion, and belonging, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Employment Opportunity

arenaflex is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic, including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon arenaflex's operating needs, and applicant merit, including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at arenaflex

arenaflex has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Apply for this job