Experienced Order Management Specialist / Customer Service Representative – Flexible Work Arrangements and Career Growth Opportunities at arenaflex

Are you a customer service rockstar looking for a new challenge that offers flexibility, stability, and opportunities for growth? Do you want to join a dynamic and growing company where you can make a real difference in the lives of customers? Look no further than arenaflex, a leading distributor of Fasteners and Assembly Components with a rich history of providing exceptional customer service and innovative solutions to our valued customers.

About arenaflex

arenaflex is a full-service distributor with a legacy that spans over 70 years. Founded in 1952, we have established ourselves as a trusted partner to numerous companies throughout North America. With eleven locations across the continent, we continue to provide a wide range of services, including customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions. Our commitment to excellence and customer satisfaction has earned us a reputation as a leader in the industry.

Our Company Culture

At arenaflex, we believe that happy, talented employees are the key to our success. We strive to create a positive and inclusive work environment that promotes a healthy work-life balance and personal development. Our team-oriented culture is built on the principles of respect, empathy, and open communication. We encourage our employees to be creative, innovative, and proactive in their approach to problem-solving and customer service.

A Day in the Life of an Order Management Specialist

As an Order Management Specialist at arenaflex, you will play a critical role in supporting our Account Managers and customers. Your tasks will include:

• Coordinating orders and ensuring timely delivery
• Processing and submitting customer quotes
• Investigating and resolving customer concerns
• Answering phone calls and responding to emails
• Providing exceptional customer service and support

You will be the face of arenaflex, and your professionalism, kindness, and patience will make all the difference in building strong relationships with our customers. Whether you're answering simple questions or solving complex problems, you will always put yourself in the customer's shoes and listen carefully to their needs.

Qualifications for an Order Management Specialist

* 2 years of customer service experience

• Experience in the fastener, distribution, or manufacturing industries is helpful
• Exceptional customer service and phone skills
• Excellent communication skills, both written and verbal
• Comfortable talking on the phone
• Enjoy building relationships with people
• Team-oriented
• Creative problem-solving skills

Don't worry if you don't have experience in the fastener industry – we will train the right person in the technical aspects of our business. We're looking for someone who is passionate about customer service, has a positive attitude, and is eager to learn and grow with our company.

Work Schedule

This position requires working Monday – Friday, with the flexibility to work from home or from our office. We understand the importance of work-life balance and offer a range of benefits and perks to support your well-being.

Benefits and Perks

* Competitive starting wage

• 10 paid holidays, including Black Friday, Christmas Eve, and New Year's Eve
• Generous paid time off (PTO)
• 401(k) option
• Flexible spending accounts (FSAs)
• Life insurance
• Flexible work from home opportunities
• Down-to-earth casual environment
• Positive team-oriented culture
• Access to medical, dental, vision, and other insurance options

Ready to Join Our Team?

We're excited to meet our next team member! If you're a customer service rockstar looking for a new challenge, please fill out our initial mobile-friendly application. We look forward to reviewing your application and discussing this opportunity further.

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