Experienced Customer Service Communications Consultant – Strategic Communications and Team Enablement at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and empower our teams to deliver exceptional experiences. As an Experienced Customer Service Communications Consultant, you'll play a pivotal role in shaping the future of customer service communications at arenaflex. If you're a creative problem-solver with a passion for storytelling and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that help businesses thrive in a rapidly changing world. With a strong commitment to customer satisfaction and team enablement, we're dedicated to creating a workplace culture that inspires creativity, collaboration, and growth. Our team of experts is passionate about delivering exceptional experiences and making a meaningful impact in the lives of our customers.

Job Summary

As an Experienced Customer Service Communications Consultant at arenaflex, you'll be responsible for designing and delivering effective communication strategies that keep our front-line customer service teams and partner organizations informed and engaged. You'll leverage your creativity and analytical skills to develop compelling communication campaigns, ensure that messaging is impactful and actionable, and build strong relationships across our partner senior leadership team. If you're a strategic thinker with a passion for communication and team enablement, we invite you to join our team and help shape the future of customer service communications at arenaflex.

Responsibilities

• Design and Develop Compelling Communication Campaigns: Create engaging and impactful communication campaigns that resonate with our front-line customer service teams and partner organizations. Develop compelling copy and creative for digital-first campaigns across all initiatives that need to be communicated to our teams and partners.

• Governance and Communication Calendar: Work with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar. Ensure that messaging is consistent, clear, and actionable across all channels.
• Relationship Building and Partnership: Build strong relationships across our partner senior leadership team across all four partners and six sites. Collaborate with senior leaders to set our agents up for success in serving our customers across Value brands.
• Communication Playbook: Partner to develop our new customer service communications playbook. Ensure that our communication strategy is aligned with our business objectives and that messaging is consistent across all channels.
• Content Delivery and Measurement: Drive a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon. Manage our communications scorecard and track impressions, engagement, and action by medium and channel to make effective enhancements to our approach.
• Executive Communications: Create and deliver compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites. Ensure that executive leaders are informed and engaged in our customer service communications strategy.
• Communication Tools and Protocols: Oversee our communication tools and act as voice of the partner and agent to ensure our communications tools, protocols, and methods are effective. Collaborate with our IT team to ensure that our communication tools are aligned with our business objectives.

Requirements

• Relevant Experience: Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Leadership Skills: Experience leading a team is a plus, as is experience in critical leadership skills such as planning, prioritization, communication, and project management.

Nice-to-Haves

• Team Leadership: Experience leading a team and driving results through collaboration and innovation.

• Critical Leadership Skills: Experience in critical leadership skills such as planning, prioritization, communication, and project management.

Benefits

• 401(k) Plan: arenaflex offers a comprehensive 401(k) plan to help you save for your future.

• Adoption Assistance: We offer adoption assistance to support your family-building goals.
• Health Insurance: arenaflex provides a range of health insurance options to ensure you and your loved ones are protected.
• Paid Time Off: Enjoy paid time off to relax, recharge, and pursue your passions.
• Parental Leave: We offer parental leave to support you during this special time.
• Tuition Reimbursement: arenaflex offers tuition reimbursement to help you pursue your education and career goals.

What We Offer

• Collaborative and Dynamic Work Environment: Join a team of passionate and dedicated professionals who are committed to making a meaningful impact.

• Opportunities for Growth and Development: arenaflex offers a range of opportunities for growth and development, from training and mentorship to career advancement.
• Competitive Compensation and Benefits: Enjoy a competitive salary and comprehensive benefits package that supports your physical, emotional, and financial well-being.
• Recognition and Rewards: arenaflex recognizes and rewards our employees for their hard work and dedication, with opportunities for bonuses, promotions, and other incentives.

How to Apply

If you're a creative problem-solver with a passion for storytelling and a knack for building strong relationships, we invite you to apply for the Experienced Customer Service Communications Consultant role at arenaflex. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you! Apply for this job