Experienced Customer Accounts Representative I – Utility Billing and Customer Service

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our community. As a Customer Accounts Representative I, you'll play a vital role in ensuring the smooth operation of our utility billing and customer service processes. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are proficient in data entry and software applications, we want to hear from you!

Job Summary:

As a Customer Accounts Representative I at arenaflex, you'll be responsible for managing customer accounts, processing billing and payment information, and providing exceptional customer service. You'll work closely with our Customer Accounts Supervisor and other departments to ensure seamless communication and efficient operations. If you're a team player with excellent communication skills and a passion for delivering results, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Operate data entry terminals and software reports to prepare and process water, electric, gas, sewer, and refuse billing, as well as all CNS services

• Maintain accurate and up-to-date customer records, ensuring timely and efficient access to information
• Investigate and resolve billing errors, discrepancies, and complaints in a professional and courteous manner
• Verify, sort, and distribute final bills on a weekly basis, ensuring accuracy and timeliness
• Handle various work orders related to assigned cycles, keeping customer accounts updated and current
• Send out service orders for verification prior to billing cycles, ensuring seamless communication with customers and service technicians
• Receive and respond to billing complaints from utility customers, preparing complaint listings for meter verification and resolution
• Add new service customers and close out old customers, maintaining accurate records and ensuring seamless transitions
• Maintain monthly checks and balances with customers set up on budget billing and special contracts, ensuring accurate and timely payments
• Assist with dispatching work orders to service technicians and answer inspection calls, providing exceptional customer service and support
• Communicate effectively with various departments to address customer account questions and concerns
• Complete monthly rotated assigned tasks to update special billing reports, such as the General ledger and Adjustments, ensuring accuracy and timeliness

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 1-2 years of experience in customer service, data entry, or a related field
• Proficiency in data entry software applications, including Microsoft Office and Google Suite
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines
• Ability to work in a fast-paced environment, with a high level of accuracy and productivity

Preferred Qualifications:

* Experience in utility billing or customer service, with knowledge of utility regulations and procedures

• Certification in customer service or a related field, such as the Certified Customer Service Representative (CCSR) designation
• Proficiency in software applications, including utility billing systems and customer relationship management (CRM) tools
• Experience working in a team environment, with a focus on collaboration and communication
• Ability to work flexible hours, including evenings and weekends, to meet customer needs and support business operations

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management

• Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines
• Ability to work in a fast-paced environment, with a high level of accuracy and productivity
• Proficiency in data entry software applications, including Microsoft Office and Google Suite
• Knowledge of utility regulations and procedures, with the ability to apply this knowledge in a customer service setting
• Ability to learn and adapt to new software applications and systems, with a focus on continuous improvement and professional development

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to supporting the growth and development of our employees. As a Customer Accounts Representative I, you'll have opportunities to:

• Develop your skills and knowledge in customer service, data entry, and software applications
• Work closely with our Customer Accounts Supervisor and other departments to gain a deeper understanding of our business operations and customer needs
• Participate in training and development programs, including certification in customer service and related fields
• Take on additional responsibilities and challenges, with the potential for career advancement and professional growth

Work Environment and Company Culture:

At arenaflex, we're dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and excellence. As a Customer Accounts Representative I, you'll work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer service and supporting business operations. Our company culture is built on the following values:

• Customer Focus: We're committed to delivering exceptional customer service and support, with a focus on meeting and exceeding customer needs and expectations.
• Teamwork: We believe in the power of collaboration and teamwork, with a focus on building strong relationships and supporting one another in our work.
• Innovation: We're committed to innovation and continuous improvement, with a focus on staying ahead of the curve and delivering cutting-edge solutions and services.
• Excellence: We strive for excellence in everything we do, with a focus on delivering high-quality results and exceeding customer expectations.

Compensation, Perks, and Benefits:

At arenaflex, we offer a competitive compensation package, including:

• Competitive salary and benefits, including medical, dental, and vision insurance
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career growth
• A positive and supportive work environment, with a focus on collaboration and teamwork
• A comprehensive benefits package, including life insurance, disability insurance, and retirement savings plans

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us deliver outstanding customer experiences and support our community's needs. Apply for this job