Experienced Inside Sales/Customer Service Representative – Industrial/Commercial Sales

At arenaflex, we're dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. As an Inside Sales/Customer Service Representative, you'll play a vital role in driving sales growth, ensuring customer satisfaction, and fostering a culture of excellence within our team.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the industrial and commercial sectors. Our commitment to excellence, customer-centric approach, and passion for delivering results have earned us a reputation as a trusted partner in the industry. We're proud to offer a dynamic work environment that encourages growth, collaboration, and innovation.

Key Responsibilities/Essential Duties

As an Inside Sales/Customer Service Representative, you'll be responsible for:

• Generating new and repeat sales by providing product and technical information in a timely manner
• Determining customer requirements and expectations to recommend specific products and solutions
• Recommending alternate products based on cost, availability, or specifications
• Presenting price, credit, and terms in accordance with standard procedures of arenaflex
• Accurately processing customer transactions such as orders, quotes, or returns
• Providing accurate information regarding the availability of in-stock items
• Obtaining accurate information from vendors relating to shipment dates and expected date of delivery
• Increasing sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items
• Educating customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
• Developing meaningful relationships with customers to encourage trust and loyalty
• Actively participating in shipping, receiving, and inventory processes
• Contacting customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Filling requests for catalogs, information, or samples
• Capturing accurate and complete information in arenaflex software
• Managing time effectively, meeting personal goals, and working effectively with other members of the distribution team
• Presenting a professional image at all times to customers and vendors

Required Skills/Abilities

To succeed in this role, you'll need:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to calculate percentages and pricing quickly and accurately
• Strong Time Management skills
• Ability to work independently

Other Requirements

* Pass pre-employment drug and alcohol screen and criminal background check

• Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
• Display a professional and courteous attitude
• Report to work at the designated start time/maintain a strong attendance record
• Willing to travel to various work sites or training as required
• Willing to work overtime when necessary
• Strictly adhere to safety requirements and procedures and comply with arenaflex's "Stop Work" policy
• Wear personal protective equipment (PPE) in designated operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

Education and Experience

* Associate degree (Preferred)

• Customer Service 2 years (required)
• Minimum of two years of successful selling experience, emphasis on Industrial/commercial sales preferred
• Must be persistent, energetic, and entrepreneurial
• PC proficiency

Working Conditions, Hours, Travel

* This job operates in an office and warehouse environment

• This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
• This is a full-time position with standard hours of Monday through Friday, 40 hours per week.
• Minimal travel is expected for this position

Physical Requirements

* Ability to sit for long periods of time

• Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse
• Ability to reach, bend, stoop occasionally
• May occasionally lift or move up to 25 pounds
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc.
• Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference
• Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility.

Compensation and Benefits

* Competitive Pay

• Retention Bonus
• Monthly Profit-Sharing Opportunity
• Uniforms Provided
• Steel Toe Boot Allowance
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident, and Pet Insurance

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As an Inside Sales/Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your sales and customer service skills
• Opportunities for career advancement and professional growth within the company
• A dynamic and supportive work environment that encourages collaboration and innovation
• Access to industry-leading tools and technologies to help you succeed in your role

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. As an Inside Sales/Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional results and building long-lasting relationships with our clients. Our company culture is built on the following values:

• Customer-centric approach
• Innovation and creativity
• Collaboration and teamwork
• Excellence and quality
• Integrity and ethics

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job