Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're not just a company – we're a community of passionate, hard-working, and supportive individuals who believe in our business and each other. As a dynamic and forward-thinking organization, we're dedicated to transforming the consumer experience through innovative solutions and exceptional customer service. With a rich history of building successful brands from inception to success, arenaflex offers a wide range of products and services that represent a perfect balance of form, function, and style. We're seeking an experienced Customer Support Specialist to join our remote team, providing top-notch customer service to our customers and dealers. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! About arenaflex arenaflex is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, we've established ourselves as a leader in the industry. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation for excellence, and we're proud to be a part of the lives of our customers and employees. Position Summary As a Customer Support Specialist at arenaflex, you'll play a critical role in providing exceptional customer service to our customers and dealers. Your primary responsibilities will include:

Key Responsibilities

• Ensuring that our customers/dealers are provided with quality customer service at every step of their inquiry
• Maintaining all processes and procedures, and providing a proper resolution to customer issues
• Properly maintaining personal case queues within set parameters and closing claims within the required time frame
• Providing first-class communication with customers/dealers via email and call-based software
• Corresponding with other departments within the company to foster awareness and data-driven resolutions for certain products or issues
• Managing email inbox to ensure all issues are addressed in a timely manner
• Assisting in gathering critical data on high-priority issues and products
• Providing in-depth analysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers

Required Skills and Abilities To succeed in this role, you'll need:

Essential Skills and Abilities

• Ability to communicate effectively, verbally and in writing
• Ability to establish and maintain effective working relationships with employees and customers
• Ability to follow written and verbal instruction
• Working knowledge of Office Suite, including Outlook, Word, Excel, and Teams
• Ability to multitask and conduct research
• Proficient keyboarding skills, with touch typing preferred
• Time management skills, with the ability to prioritize tasks and meet deadlines

Preferred Qualifications While not required, the following qualifications are highly desirable:

• Customer service experience, preferably in a remote or call center environment
• Experience with CRM software and other customer service tools
• Knowledge of furniture industry or related products

Education and Experience We're looking for individuals with a high school diploma or equivalent, and a minimum of 1-2 years of customer service experience. If you're a recent graduate or entry-level professional looking to start your career, we encourage you to apply! Physical Requirements As a remote employee, you'll need to be comfortable working in a home office environment with a computer and other standard office equipment. You'll also need to be able to lift 15 pounds at a time. Benefits We offer a competitive benefit package that includes:

Benefits Highlights

• Major medical, dental, and vision coverage available with no waiting period
• Free Employee Assistance Program
• 401K Retirement Plan
• Employee discount – receive arenaflex products at company cost

We also offer 9 paid holidays plus 1 floating holiday per year, and up to 13 Accrued PTO days per year. Diversity, Equity, and Inclusion arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds and perspectives. How to Apply If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply for this job