Experienced Full Stack Customer Service Representative – Bilingual: French / English

Job Description

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both French and English? We're seeking an experienced Full Stack Customer Service Representative to join our team at arenaflex. As a remote customer service representative, you'll have the opportunity to work from the comfort of your own home, interacting with customers via inbound/outbound calls and/or via the Internet.

About arenaflex

arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team is comprised of talented individuals from over 70 countries, working together to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

As a Full Stack Customer Service Representative at arenaflex, you'll have the opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll provide you with all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

As a Full Stack Customer Service Representative, you'll be responsible for:

• Providing inbound customer support using a call flow guide in the customer's preferred language
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences…with a smile

Essential Qualifications

To be successful in this role, you'll need:

• An associate degree, bachelor's degree, or tech certification
• The ability to read, write, and speak fluently both French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What's in it for you?

As a Full Stack Customer Service Representative at arenaflex, you'll enjoy:

• Starting wage will be between $16 and $25 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

CAN, ON, Work-at-Home

Language Requirements:

* Bilingual: French and English

Time Type:

Full time

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. Apply Job! Apply for this job