Experienced HR Customer Service Specialist – Judicial Branch Support

At arenaflex, we are dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. As a leading organization in the Judicial Branch of Arizona in Maricopa County, we seek innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time.

About the Position

We are seeking an experienced HR Customer Service Specialist to join our team at arenaflex. As the department's administrative guru, this position will support the Judicial Branch Human Resources department in the areas of data entry, filing, file maintenance, front desk management, preparing confidential documents, and setting appointments. The successful candidate will be self-motivated, have excellent attention to detail, and be able to multitask consistently throughout the workday. This position is an excellent opportunity for anyone wishing to enter the Human Resources field. Promotional opportunities within the department are available, and we offer a comprehensive benefits package, including generous paid time off, paid sick leave, and 10 paid holidays. Our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.

Key Responsibilities

As an HR Customer Service Specialist at arenaflex, you will be responsible for:

• Greeting customers with a warm and professional demeanor, ensuring a welcoming experience
• Answering telephone and providing accurate information and assistance
• Maintaining employee records ensuring accuracy and confidentiality
• Maintaining office organization, including filing and record-keeping of employment records and office supplies
• Supporting the HR department in distributing communications organization-wide
• Performing data entry in HR systems and spreadsheets
• Completing employment verifications
• Collecting mail and fingerprint cards, sort and distribute, along with any deliveries, to the appropriate recipients
• Processing name changes for current employees
• Managing the inventory of policy packets and hard-copy documents used for onboarding appointments
• Coordinating to ensure the current version of mandatory posters are posted at all locations
• Coordinating multilingual requests, including the testing process and the differential compensation
• Completing special projects as assigned

Essential Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or GED
• Two (2) years of work experience performing office, clerical, or administrative duties in an office environment
• OR a combination of post-secondary education and work-related experience may substitute on a year-for-year basis
• One (1) year or more of customer service in a legal or large corporate environment (preferred)

Knowledge, Skills, and Abilities

As an HR Customer Service Specialist at arenaflex, you will need to possess the following knowledge, skills, and abilities:

• Knowledge of customer service principles
• Knowledge of office practices, procedures, and processes
• Skill in operating various office equipment and machines
• Skill in communicating effectively; both verbally and in writing
• Ability to plan, organize, and maintain workflow
• Ability to work independently and/or as part of a team
• Ability to exercise discretion in handling and working with sensitive and/or confidential information
• Ability to establish and maintain effective working relationships
• Ability to use effective time management skills to handle multiple tasks at one time
• Ability to excel in a high volume and time-sensitive work environment
• Ability to problem-solve a variety of situations

Working Conditions

While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, walking, or bending. The job may involve using hands for tasks such as typing, handling objects, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds.

Career Growth Opportunities and Learning Benefits

As an HR Customer Service Specialist at arenaflex, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Professional development opportunities
• Access to industry-leading training and certification programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

arenaflex is committed to providing a safe, fair, and impartial work environment that values fairness, respect, integrity, innovation, and safety. Our team is dedicated to providing exceptional customer service and support to our customers, and we are seeking individuals who share our values and commitment to excellence.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Generous paid time off and paid sick leave
• 10 paid holidays
• Affordable medical, dental, and vision insurance
• State-sponsored retirement pension plans
• Employee assistance program
• Wellness incentives
• Life insurance, disability, and pet insurance options
• Public Service Loan Forgiveness (PSLF) Program eligibility

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity/Affirmative Action Employer

arenaflex is an equal employment opportunity/affirmative action employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we are dedicated to promoting diversity, equity, and inclusion in all aspects of our organization.

Reasonable Accommodation

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for this position or to perform the essential functions of the job, please contact us at [insert contact information].

Closing Date

The application deadline for this position is [insert date]. We encourage you to apply early, as we will be reviewing applications on a rolling basis.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job