Experienced Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex
Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative – Sales (Hybrid). As a key member of our team, you'll be the voice of arenaflex, creating meaningful connections with customers and driving satisfaction through exceptional service.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to connecting families, communities, and businesses through innovative products and services. With a rich history spanning over 150 years, we've been pioneers in making connections, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to empower people and organizations to thrive in an ever-changing world.
Your Impact
As a Full Stack Customer Service Representative – Sales (Hybrid), you'll be on the frontline of customer acquisition, sales, service, and retention. Your day-to-day will be filled with:
- Handling customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolving issues related to service, billing, payments, and collections
- Explaining bills and product features clearly
- Troubleshooting basic problems and seeking higher support if needed
- Building customer confidence and loyalty by resolving issues
- Supporting various customer inquiries, including technical issues
Your Work Environment
You'll work in our Richardson, Texas location, reporting to our 2270 Lakeside Blvd office. As a hybrid employee, you'll split your time between working in center (3-4 days weekly) and remotely from home (1-2 days weekly). You'll need to be able to report to our location if selected.
What We're Looking For
* Unwavering customer focus
- Strong work ethic
- Adaptability
- Problem-solving skills
- Attention to details
Perks and Benefits
Joining our team comes with amazing perks and benefits, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories
- arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work from Home (WFH) Requirements
To ensure a seamless WFH experience, you'll need:
- Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
- You'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As a Full Stack Customer Service Representative – Sales (Hybrid), you'll have the chance to:
- Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
- Take on new challenges and responsibilities as you grow with our company
- Explore opportunities in various departments, from sales and marketing to operations and leadership
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to providing a fair and inclusive work environment for all employees. We welcome applicants from diverse backgrounds and perspectives.
Apply Today!
If you're ready to take the lead as the voice of arenaflex, we invite you to apply today! Join our team and become a part of a legacy that's been making connections for over 150 years.
Weekly Hours:
40
Time Type:
Regular
Location:
Richardson, Texas Apply Job! Apply for this job