Experienced Hybrid Customer Service Specialist – Debt Resolution and Account Management
At arenaflex, we're passionate about delivering exceptional customer experiences while driving business results. As a Hybrid Customer Service Specialist, you'll play a vital role in helping us achieve this mission. If you're a problem-solver with a strong work ethic, a passion for helping others, and a drive to succeed, we want to hear from you!
About arenaflex
arenaflex is a leading accounts receivable management company headquartered in Gahanna, Ohio. We specialize in debt recovery across various industries, including higher education, healthcare, automotive, retail, commercial, and government services. Our commitment to integrity, dignity, and respect sets us apart, and we're proud to have been recognized as one of the Best Places to Work in Collections by insideARM (2019, 2020).
Why Join arenaflex?
At arenaflex, we believe in fostering a collaborative culture that values individual growth and advancement. Our team is dedicated to delivering exceptional customer experiences, and we're committed to making a positive impact in the communities we serve. As a Hybrid Customer Service Specialist, you'll have the opportunity to:
- Work in a dynamic, fast-paced environment with a supportive team
- Develop your skills and expertise in debt resolution and account management
- Contribute to the success of our clients and the growth of our company
- Enjoy a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, 401K, paid vacation, and holidays
- Participate in ongoing training and professional development opportunities
- Take advantage of our telecommuting options and flexible work arrangements
Key Responsibilities
As a Hybrid Customer Service Specialist, you'll be responsible for:
- Interacting with customers to address inquiries, resolve complaints, and assist with managing delinquent accounts
- Providing consultative solutions to help customers identify the most suitable way to resolve their balances in the best interests of all parties
- Creating a sense of urgency while maintaining a positive and professional demeanor at all times
- Managing a workload of delinquent accounts, including completion of payments and follow-up with customers
- Ensuring all customer accounts are documented properly and notifying customers of any missing or additional procedures needed
- Performing skip tracing techniques to identify customer contact information
- Adhering to the Fair Debt Collection Practices Act (FDCPA) and other industry-wide compliance regulations
- Participating in ongoing training and professional development opportunities to enhance your skills and expertise
Essential Qualifications
To succeed in this role, you'll need:
- Excellent communication skills, including active listening
- Bilingual proficiency in Spanish and English (a plus)
- Service-oriented approach with the ability to resolve customer grievances
- Proficient computer skills with the ability to learn new software and work across multiple systems/screens
- High school diploma or GED required; college degree a plus but not required
- Previous collections, call center, or customer service experience (a plus)
- Ability to meet and exceed daily, weekly, and monthly production goals
- Ability to multitask and maintain composure in stressful situations
Preferred Qualifications
While not required, we prefer candidates with:
- Previous experience in debt collection, customer service, or a related field
- Knowledge of industry-specific software and systems
- Certification in customer service or a related field (a plus)
Work Environment and Physical Requirements
This role requires:
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 10 pounds occasionally
- Ability to stand, walk, sit, use hands to finger, handle, or touch, reach above shoulders, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell, and use foot/feet to operate machinery (occasionally)
Equal Employment Opportunity
arenaflex affords Equal Employment Opportunity to all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information, or any other status protected by applicable federal, state, or local law.
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking the link below. Apply Job!
Join our team and start your journey with arenaflex today!
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