Customer Engagement Representative II – Proactive Outreach & Account Growth Specialist in Animal Health Services

About arenaflex

Welcome to arenaflex, a trailblazer in the animal health industry dedicated to creating healthier futures for pets, livestock, and the people who care for them. Our mission is to deliver innovative products, reliable supply chain solutions, and exceptional service that empower veterinarians, farms, and pet owners alike. At arenaflex, we believe that every interaction is an opportunity to make a difference – from the moment a veterinarian places an order to the day a pet owner receives life‑saving medication. As a company built on collaboration, integrity, and a deep respect for animal welfare, we foster a culture where every team member’s contribution propels our shared vision forward.

Why This Role Matters

The Customer Engagement Representative II is a cornerstone of our customer‑centric philosophy. This role blends proactive outreach, strategic account management, and superior service delivery to build long‑lasting partnerships across our assigned territory. By becoming the trusted advisor for our clients, you will directly influence revenue growth, market share expansion, and the overall satisfaction of the veterinary and animal health community.

Key Responsibilities

As a member of the arenaflex Inside Sales team, you will be expected to excel in the following areas:

• Customer Journey Advocacy: Guide customers through every stage of their interaction with arenaflex, from initial inquiry to post‑purchase support, ensuring a seamless experience.
• Multi‑Channel Support: Respond to incoming requests via phone, email, live chat, and any other digital channels, delivering prompt and accurate solutions.
• Proactive Outreach: Conduct outbound calls to existing accounts and potential prospects, introducing new products, promotions, and value‑added services.
• Territory Collaboration: Partner closely with Territory Managers to shape long‑term business strategies, share market insights, and align on growth objectives.
• Order Management: Accurately place sales orders, monitor back‑orders, and communicate delivery status, ensuring customers receive what they need, when they need it.
• Product Education: Educate clients on the full breadth of the arenaflex catalogue, highlighting product benefits, usage guidelines, and best‑practice recommendations.
• Upselling & Cross‑Selling: Identify opportunities to introduce complementary solutions, special promotions, or new product lines that meet the evolving needs of each account.
• Issue Resolution & Escalation: Resolve inquiries and concerns autonomously when possible; escalate complex challenges to the appropriate internal teams while proposing process improvements.
• Data Integrity: Maintain meticulous records of customer interactions, insights, and transaction details in arenaflex’s CRM system, ensuring data drives strategic decisions.
• Market Intelligence: Stay current on industry trends, competitor activity, and regulatory changes to provide customers with forward‑looking advice.

Essential Qualifications

• Two or more years of customer service experience in a call‑center environment, preferably with a sales component.
• Demonstrated ability to manage multiple tasks simultaneously in a fast‑paced, virtual work setting.
• Strong problem‑solving skills with a proven track record of meeting or exceeding service level agreements.
• Excellent verbal and written communication abilities; capacity to tailor messaging for diverse audiences.
• High emotional intelligence and a genuine customer‑first mindset.
• Comfortable with technology – proficient in email, cloud‑based platforms, Microsoft Office suite, and CRM tools.
• Self‑motivated with a disciplined approach to goal setting, progress tracking, and achievement.
• Associate’s degree in Veterinary Technology, a bachelor’s degree in an animal‑health related discipline, or an equivalent agricultural qualification is preferred.
• Prior exposure to the animal health industry (products, regulations, or client base) is a strong advantage.

Preferred Skills & Competencies

• Strategic Thinking: Ability to view accounts holistically, anticipating needs and positioning arenaflex as a strategic partner.
• Sales Acumen: Experience with upselling, cross‑selling, and territory growth initiatives.
• Adaptability: Quick response to changing priorities, new product launches, or unexpected market shifts.
• Collaboration: Proven success working with cross‑functional teams such as logistics, product development, and marketing.
• Data‑Driven Mindset: Comfortable analyzing metrics, interpreting trends, and making evidence‑based recommendations.
• Technology Fluency: Ability to navigate virtual work tools, remote desktop environments, and digital communication platforms with ease.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. In this role, you will have access to:

• Comprehensive onboarding and product training that covers the full arenaflex portfolio.
• Ongoing webinars, workshops, and certification programs focused on sales techniques, veterinary science, and customer experience excellence.
• Mentorship from senior Territory Managers and industry experts.
• Clear progression pathways toward Senior Customer Engagement roles, Territory Management, or specialized product specialist positions.
• Opportunities to contribute to cross‑functional projects, such as market research studies, process improvement initiatives, and new product rollouts.

Work Environment & Culture at arenaflex

We embrace a flexible, remote‑first work model that empowers you to deliver outstanding results from anywhere. Our culture is built on:

• Inclusivity: A workplace where diverse perspectives are celebrated and every voice is heard.
• Collaboration: Regular virtual huddles, team‑building events, and an open‑door communication philosophy.
• Purpose‑Driven Mission: Knowing that your daily interactions directly impact animal health and wellbeing.
• Recognition: Performance‑based incentives, peer‑to‑peer acknowledgment programs, and celebration of milestones.
• Wellness Support: Resources that address physical, emotional, financial, and social health—including mental‑health counseling, fitness stipends, and family‑friendly benefits.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, you can expect:

• Base salary aligned with market standards for Customer Engagement roles.
• Performance‑based bonuses tied to individual and territory goals.
• Comprehensive medical, dental, and vision coverage for you and eligible dependents.
• Paid parental leave, caregiver leave, and flexible paid time off.
• Retirement savings options with company match.
• Professional development budget for courses, certifications, and conferences.
• Virtual‑friendly tools and home‑office stipends to support remote productivity.
• Employee assistance programs, including counseling, adoption assistance, and fertility coverage.
• Access to employee resource groups, volunteer opportunities, and mentorship networks.

How to Apply

If you are passionate about animal health, thrive in a virtual environment, and enjoy building meaningful relationships that drive business growth, we want to hear from you. Join arenaflex and become a catalyst for healthier futures.

Apply Now

Equal Opportunity Employment

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for candidates with disabilities throughout the hiring process. If you need assistance, please contact our recruitment team.