Experienced Customer Service Agent – Ground Operations at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Agent, you'll play a vital role in extending our hospitality to our customers at the ticket counter, baggage service office, and gate area. If you're a friendly, patient problem solver who enjoys multitasking and working in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading airline that connects people to what's important in their lives through friendly, reliable, and low-cost air travel. Our commitment to providing a stable work environment with equal opportunity for learning and personal growth has earned us a reputation as a top employer in the industry. We're proud to be an Equal Opportunity Employer and continue to look for opportunities to reflect the communities we serve.
Job Summary
As a Customer Service Agent, you'll be the first point of contact for our customers, setting the tone for their travel experience. You'll provide legendary customer service, handling ticketing, check-in, baggage service, and resolving related complaints and problems. You'll work in a cooperative spirit to ensure the success of our company, providing friendly service to and maintaining positive relationships with all internal and external customers.
Responsibilities
* Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of our company
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
- Greeting and handling customers in a polite and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
- Computes charges, makes change, and balances daily transactions
- Checks in baggage and cargo, answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage, resolving such problems quickly and within guidelines established by the company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
- Completes forms and reports as required by the company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Education
* No education requirement
Experience
* No experience requirement
Licensing/Certification
* Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
- Pay amount does not guarantee employment for any particular period of time
- 401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
- ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company
Compensation and Benefits
* Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale
- Opportunities for overtime and shift premiums
- Benefits you'll love:
+ Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too) + Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck + Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit + Explore more Benefits you'll love: [insert link]
Work Environment and Company Culture
* arenaflex is committed to providing a stable work environment with equal opportunity for learning and personal growth
- We encourage creativity and innovation to improve the effectiveness of our company
- Our employees are provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every customer
- We're proud to be an Equal Opportunity Employer and continue to look for opportunities to reflect the communities we serve
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Agent at arenaflex. Apply Job!
Job Posting End Date
03/28/2025 Apply for this job