Experienced Customer Service Representative – Utility Industry Expertise
At arenaflex, we are committed to providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, arenaflex will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of arenaflex, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work-life balance. arenaflex is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about arenaflex's workplace culture, sustainability efforts, and commitment to diversity, equity, and inclusion (DE&I), we invite you to visit our arenaflex Corporate sustainability page. Apply to arenaflex today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Job Summary
As a Customer Service Representative at arenaflex, you will be the first point of contact for our customers, handling a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. You will be responsible for handling complex inquiries independently or with very little assistance, working well in a fast-paced environment, and adhering to a strict schedule.
Key Responsibilities
- Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed.
Essential Qualifications
- High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred - Intermediate proficiency in Microsoft Office Suite - High-level capacity for multitasking independently and on a computer - Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation - Exceptional organizational and time-management skills
Preferred Qualifications
- Experience with SAP CRM and ECC systems - Previous experience working for a utility company - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with arenaflex policies/procedures
Skills and Competencies
- Ability to work efficiently in a fast-paced environment - Strong problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong time-management and organizational skills - Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
- Opportunities for career progression and advancement - Comprehensive training program to ensure success in the role - Ongoing training and development opportunities to enhance skills and knowledge - Collaborative and supportive work environment - Opportunities for professional growth and development
Work Environment and Company Culture
- Collaborative and supportive work environment - Opportunities for professional growth and development - Comprehensive benefits package, including medical, dental, vision, flexible spending, and health savings accounts - Paid time off, including vacation, sick leave, and holidays - Disability coverage and retirement savings plans - Opportunities for remote work and flexible scheduling
Compensation and Benefits
- Competitive hourly rate of $19.00 - Comprehensive benefits package, including medical, dental, vision, flexible spending, and health savings accounts - Paid time off, including vacation, sick leave, and holidays - Disability coverage and retirement savings plans - Opportunities for remote work and flexible scheduling
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply to arenaflex today! Please visit our careers page to submit your application and join our team of dedicated professionals.
Equal Opportunity Employer
arenaflex is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.
Pre-Employment Requirements
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with arenaflex policies. As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Apply for this job