Experienced Customer Experience Leader – Part-time Retail Operations

At arenaflex, we're passionate about delivering exceptional customer experiences that inspire creativity and fuel the joy of making. As a part-time Customer Experience Leader, you'll play a vital role in driving our mission by leading front-end operations, managing customer expectations, and promoting a positive store environment. If you're a retail management expert with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity, and we're committed to providing a welcoming and inclusive environment for all customers and team members. With a rich history dating back to 1973, arenaflex has evolved into a dynamic and innovative company that offers a wide range of creative products and services.

Job Summary

As a part-time Customer Experience Leader, you'll be responsible for delivering exceptional customer experiences, leading front-end operations, and promoting a positive store environment. You'll work closely with the Store Manager to ensure compliance with Standard Operating Procedures (SOPs) and Company programs, and you'll be accountable for store conditions and results. Your expertise in retail management, customer service, and team leadership will be essential in driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities

* Deliver exceptional customer experiences by managing and delivering effective front-end operations and expectations

• Lead the omnichannel processes, ensuring seamless customer interactions across all touchpoints
• Maintain store recovery standards to deliver arenaflex's Brand Promises
• Assist the Store Manager in leading and managing adherence to SOPs and Company programs
• Ensure all front-end policies and procedures are followed, achieving your KPIs and managing your team to achieve their role KPIs
• Plan and lead the execution of class and in-store events in accordance with arenaflex programs
• Lead the omnichannel processes, managing and executing shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assist with the onboarding of new Team Members
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
• Participate in the performance management process, supporting Talent Development of your team
• Serve as Manager on Duty (MOD)
• Interact with others in an accepting and respectful manner, promoting commitment to arenaflex's vision and values

Preferred Qualifications

* Retail management experience preferred

• Proven track record of delivering exceptional customer experiences and driving sales growth
• Strong leadership and team management skills, with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members
• Ability to work in a fast-paced environment, with a focus on customer satisfaction and sales growth

Physical Requirements

* Ability to remain standing for long periods of time

• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Ability to work in a public retail store setting, with exposure to various weather conditions and temperatures

Work Environment

* Public retail store setting, with climate-controlled areas and some outdoor work

• Some stock rooms may not be climate-controlled
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Compensation and Benefits

* Total Base Pay Range for this Position: $17.00 - $22.70

• arenaflex offers a comprehensive benefits package, including health insurance (medical, dental, and vision), paid time off, tuition assistance, and generous employee discounts
• arenaflex is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals

How to Apply

If you're a motivated and customer-focused retail professional with a passion for leading and developing teams, we want to hear from you! Apply now to join our team as a part-time Customer Experience Leader and help us fuel the joy of creativity for our customers. Apply Job! Apply for this job