Retail Sales & Customer Service Manager – Elevate Store Experience, Lead High‑Performing Teams & Drive Revenue Growth at arenaflex

Why arenaflex?

At arenaflex we aren’t just a retail brand – we’re a living narrative that has woven itself into the fabric of American culture for more than a century and a half. From iconic holiday parades to dazzling fireworks displays, our moments have become shared memories for millions. Joining arenaflex means becoming part of a legacy of innovation, tradition, and community connection while shaping the next chapter of our story.

Position Overview

As the Manager, Sales & Customer Service at arenaflex, you will be the steward of the customer journey, ensuring that every shopper experiences the highest standards of service, style, and excitement. You will lead a vibrant floor team, champion sales initiatives, and partner across functions such as Omni‑Channel, Visual Merchandising, and Asset Protection to deliver a seamless, memorable retail experience.

Key Responsibilities

• Team Leadership & Culture Building: Recruit, train, coach, and inspire a diverse, enthusiastic sales force that consistently exceeds service expectations.
• Sales Performance Management: Set ambitious sales targets, monitor KPIs, and drive results through recognition programs, data‑driven coaching, and incentive structures.
• Data‑Driven Decision Making: Analyze Sales and Star Rewards metrics to identify top performers, pinpoint improvement opportunities, and tailor action plans.
• Operational Excellence: Oversee stockroom organization, signage deployment, equipment maintenance, and merchandising standards to keep the floor attractive and functional.
• Cross‑Functional Collaboration: Partner with Omni‑Channel, Style, and Asset Protection teams to align initiatives, resolve operational challenges, and safeguard the guest experience.
• Talent Development & Retention: Conduct regular talent reviews, map career pathways, and implement development programs that reduce turnover and elevate future leaders.
• Recruitment & Staffing: Fill open positions swiftly, prioritizing internal talent from Customer Experience, Commission, and Specialized Selling units.
• Performance Management: Provide ongoing feedback, conduct performance evaluations, address disciplinary matters, and celebrate achievements.
• Flexible Scheduling: Work a retail‑based roster that includes days, evenings, weekends, and holidays to meet guest demand.
• Inclusive Workplace Advocacy: Foster an environment of respect, acceptance, and authentic connection for colleagues, customers, and the broader community.
• Additional Duties: Embrace any other responsibilities assigned by senior leadership to support arenaflex’s strategic objectives.

Essential Qualifications

• Education & Experience: Bachelor’s degree or equivalent work experience; alternatively, a high school diploma plus 3‑5 years of proven retail management experience.
• Leadership Acumen: Demonstrated ability to build, motivate, and retain high‑performing teams in fast‑paced retail environments.
• Sales Track Record: History of meeting or surpassing sales targets through coaching, incentives, and operational efficiency.
• Analytical Mindset: Proficiency in interpreting sales data, reward programs, and performance dashboards to drive actionable insights.
• Operational Savvy: Experience managing stockroom logistics, visual merchandising, and equipment upkeep.
• Cross‑Functional Insight: Ability to collaborate with Omni‑Channel, Style, and Asset Protection teams to achieve unified goals.
• Talent Development Skills: Strong background in conducting talent analyses, creating career progression plans, and nurturing future leaders.
• Conflict Resolution: Skilled at addressing employee concerns, mediating disputes, and maintaining a harmonious workplace.
• Communication Excellence: Clear, persuasive verbal and written communication; adept at presenting ideas to diverse audiences.
• Technical Proficiency: Comfortable with Microsoft Office Suite, retail POS systems, handheld devices, and data‑visualization tools.
• Physical Requirements: Ability to lift ≥30 lbs, stand for extended periods, climb ladders, and perform repetitive motions such as stooping, kneeling, and reaching above eye level.

Preferred Qualifications

• Advanced degree in Business, Retail Management, or related field.
• Certification in Leadership Development (e.g., CPLP, SHRM‑CP).
• Experience with omni‑channel retail strategies and digital transformation initiatives.
• Fluency in a second language to better serve diverse customer bases.

Core Competencies & Skills

• Strategic Vision: Ability to see the bigger picture and translate corporate objectives into store‑level actions.
• Customer‑Centric Mindset: Deep passion for delivering unforgettable shopping experiences.
• Coaching & Mentoring: Proven techniques for developing associate skills and confidence.
• Time Management: Effectively prioritize competing tasks in a dynamic retail environment.
• Adaptability: Thrive in a setting where priorities shift quickly due to seasonal peaks or promotional events.
• Data Literacy: Comfortable with key performance indicators, sales trends, and reward program analytics.
• Ethical Judgment: Uphold arenaflex’s standards of integrity, inclusivity, and community responsibility.

Career Growth & Learning Opportunities

arenaflex invests heavily in its people. As a Sales & Customer Service Manager you will have access to:

• Structured leadership development pathways leading to senior store management or corporate roles.
• Mentorship programs pairing you with seasoned arenaflex executives.
• Continuous learning platforms covering retail technology, visual merchandising, and advanced analytics.
• Opportunities to lead high‑visibility projects such as seasonal campaigns, new store openings, or digital integration pilots.

Work Environment & Culture

Our stores are bustling hubs of creativity, energy, and community spirit. At arenaflex you will experience:

• A collaborative atmosphere where ideas are welcomed from every level.
• Commitment to diversity, equity, and inclusion – reflected in our Colleague Resource Groups and inclusive policies.
• Recognition programs that celebrate individual and team achievements.
• Employee‑driven initiatives that give back to local neighborhoods through volunteering and charitable partnerships.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and location, arenaflex offers a competitive total rewards package that includes:

• Base pay aligned with market standards for retail management.
• Performance‑based bonuses and sales incentives.
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off, eight paid holidays, and flexible scheduling.
• Employee merchandise discounts and exclusive shopping privileges.
• Annual merit reviews and tuition reimbursement for continued education.
• Employee Assistance Program offering mental health counseling, legal, and financial advice.
• Access to a full menu of benefits through our internal portal.

How to Apply

If you are ready to blend your passion for retail, people development, and sales excellence, we invite you to join arenaflex’s next chapter. Click the link below to submit your application and begin a rewarding career where every day adds a new page to our shared story.

Apply Now

Join the arenaflex Family

At arenaflex, every colleague is a storyteller. Whether you’re guiding a customer to the perfect gift, streamlining back‑room operations, enhancing our digital storefront, or curating the spectacular displays that define our brand, your impact will be felt by millions. Embrace the opportunity to grow, lead, and inspire – apply today and help write the next unforgettable chapter of arenaflex’s legacy.