Lead Digital Customer Growth Strategist – eCommerce, Data‑Driven CX & AI Innovation at arenaflex

Welcome to arenaflex – Shaping the Future of Digital Connectivity

At arenaflex, we are on a mission to reinvent the way people connect, share stories, and experience the digital world. As a global leader in communications and technology, we combine bold imagination with fearless execution to deliver seamless, reliable, and innovative solutions that empower millions of customers every day. Our Consumer Technology Experience team thrives on collaboration, creativity, and a relentless drive to turn bold ideas into reality. If you are passionate about digital growth, love solving complex problems, and want to make a tangible impact on a worldwide scale, this is the place where your vision will come to life.

Position Overview – Lead Digital Customer Growth

We are seeking an experienced, forward‑thinking professional to lead digital customer growth across arenaflex’s expansive digital ecosystem. In this role, you will orchestrate strategy, execution, and optimization of eCommerce, demand generation, and customer experience initiatives. You will partner with cross‑functional teams—including product, technology, marketing, and analytics—to design and deliver compelling, data‑driven journeys that accelerate revenue and deepen customer loyalty.

Key Responsibilities

• Digital Strategy & eCommerce Coordination: Partner with development, product, and partner teams to define and align digital strategies across desktop, mobile web, and native apps. Lead the integration of affiliate sales, digital acquisition partnerships, and new distribution channels, ensuring a unified and frictionless customer experience.
• Demand & Traffic Optimization: Own the end‑to‑end demand generation roadmap. Work closely with marketing and care teams to design traffic acquisition plans, prioritize converged growth initiatives, and implement fraud‑prevention measures that protect both the brand and its customers.
• Customer Journey & Experience Management: Develop deep insights into digital personas and audience segments. Map, test, and refine multi‑touch‑point journeys that deliver the right arenaflex products at the right moments, driving cross‑selling, upselling, and long‑term engagement.
• Technology & Innovation Leadership: Champion a “test‑and‑learn” mindset, employing hypothesis‑driven experiments to validate new concepts quickly. Identify high‑impact opportunities such as personalization engines, AI‑driven recommendation systems, and scalable platform enhancements that future‑proof arenaflex’s digital infrastructure.
• Data Analytics & Optimization: Leverage advanced analytics, machine learning models, and performance dashboards to extract actionable insights. Translate data into strategic decisions that improve site speed, conversion rates, and overall digital sales performance.
• Project & Stakeholder Leadership: Lead large‑scale, high‑visibility projects with strategic autonomy. Influence executive decision‑making, mentor junior team members, and communicate progress and results to senior leadership across the organization.

Essential Qualifications

• Bachelor’s degree (BS/BA) in Business, Marketing, Computer Science, or a related field (preferred but not mandatory).
• Minimum of 5 years of hands‑on experience in eCommerce, digital product management, or growth‑focused product roles.
• Proven track record of driving measurable digital revenue growth in a complex, multi‑channel environment.
• Strong analytical mindset with experience using data visualization tools (e.g., Tableau, Power BI) and statistical analysis platforms (e.g., R, Python).
• Demonstrated ability to work cross‑functionally, influence senior stakeholders, and manage competing priorities under tight timelines.

Preferred Qualifications & Skills

• Advanced degree (MBA, Master’s in Data Science, or related) or relevant certifications (e.g., Google Analytics, Scrum Master).
• Hands‑on experience with personalization platforms, AI/ML recommendation engines, and marketing automation tools.
• Expertise in agile product development, rapid experimentation, and continuous delivery pipelines.
• Deep understanding of SEO/SEM, affiliate marketing, and performance‑based acquisition strategies.
• Exceptional communication and storytelling abilities, capable of turning complex data insights into compelling narratives for both technical and non‑technical audiences.

Core Competencies for Success

• Strategic Vision: Ability to see the bigger picture, anticipate market shifts, and align digital growth initiatives with overarching business objectives.
• Customer‑Centric Mindset: Deep empathy for the digital consumer, translating insights into experiences that delight and retain customers.
• Data‑Driven Decision Making: Comfort with quantitative analysis, A/B testing, and translating metrics into actionable strategy.
• Innovation Leadership: Passion for emerging technologies (AI, machine learning, AR/VR) and a knack for turning them into practical growth levers.
• Collaboration & Influence: Proven ability to bring diverse teams together, build consensus, and drive change across an organization.

Career Growth & Learning Opportunities

arenaflex is committed to the continuous development of its talent. As a Lead Digital Customer Growth Strategist, you will have access to:

• Executive mentorship programs that connect you with senior leaders shaping the future of digital commerce.
• Tuition reimbursement for advanced degrees, certifications, and industry‑specific training.
• Opportunities to lead high‑visibility transformation initiatives that influence global strategy.
• Sponsored attendance at premier conferences such as Adobe Summit, Google Marketing Live, and the AI Expo.
• Cross‑functional rotation programs that broaden your expertise across product, engineering, and data science.

Work Environment & Culture at arenaflex

Our Dallas, Texas hub is a vibrant, collaborative space designed to inspire creativity. We value:

• Innovation & Risk‑Taking: A culture that celebrates bold ideas, quick experimentation, and learning from failure.
• Inclusion & Diversity: A workplace where every voice matters, and diverse perspectives drive better outcomes.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a supportive environment that respects personal priorities.
• Community Impact: Opportunities to contribute to corporate social responsibility initiatives, volunteer programs, and employee resource groups.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract top talent:

• Base salary range: $143,800 – $215,100, commensurate with experience, location, and expertise.
• Performance‑based bonuses tied to digital growth metrics.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match to help you build a secure financial future.
• Generous paid time off – minimum 23 vacation days plus 9 company‑designated holidays.
• Paid parental, caregiver, and extended family leave.
• Adoption assistance, disability insurance, life and accidental death coverage.
• Employee Assistance Program (EAP) and extensive wellness resources.
• Discounts up to 50% on arenaflex mobility plans, broadband services, and device accessories.
• Flexible work arrangements and an office environment designed for collaboration and focus.

Why Join arenaflex?

This is more than a job – it’s a chance to shape the digital experiences of millions while advancing your own career in a forward‑looking, technology‑centric organization. You’ll be part of a team that:

• Leads transformation across a globally recognized brand.
• Works alongside industry trailblazers who inspire innovation.
• Has the autonomy to design, test, and roll out initiatives that directly impact revenue.
• Receives recognition and reward for making a measurable difference.

Ready to Lead Digital Growth at arenaflex?

If you are excited to drive digital strategy, harness data, and champion innovative technology at a company that values your expertise, we want to hear from you. Apply today and become a catalyst for change in a world that’s always connected.

Apply Now