Experienced Virtual Customer Service Representative – Guest Relations and Operations Support
At arenaflex, we're on a mission to revolutionize the way we connect with our guests and deliver exceptional experiences. As a key member of our team, you'll play a vital role in ensuring our guests feel welcome, supported, and delighted throughout their stay. We're seeking an experienced virtual customer service representative with a passion for delivering top-notch service, leveraging technology to drive efficiency, and building strong relationships with our guests and vendors.
About arenaflex
arenaflex is a leading provider of innovative solutions for the short-term rental industry. Our cutting-edge technology and dedicated team of experts are committed to helping property managers and hosts succeed in a rapidly evolving market. With a focus on customer satisfaction, operational excellence, and continuous improvement, we're shaping the future of hospitality.
Job Summary
We're looking for a highly skilled and motivated virtual customer service representative to join our team on a contract-to-hire basis. As a key member of our guest relations and operations support team, you'll be responsible for delivering exceptional service to our guests, leveraging technology to drive efficiency, and building strong relationships with our vendors. If you're a detail-oriented, tech-savvy, and customer-focused individual with a passion for delivering top-notch service, we want to hear from you!
Key Responsibilities
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Guest Relations
+ Provide exceptional service to guests via phone, email, and chat, ensuring a seamless and enjoyable experience + Screen potential guests and provide support for guests, resolving issues in a timely and professional manner + Respond to guest inquiries and communicate with management via Slack + Achieve 5-star ratings and Superhost Status by consistently delivering exceptional service + Write and respond to guest reviews on Airbnb, VRBO, or other platforms
Company Tasks
+ Report maintenance and damage issues to Operations via Operto Teams + Report and submit damage claims to Guesty Shield for reimbursement + Build, manage, and report in-house maintenance labor + Working knowledge of business financials/accounting to assist with the onboard of accounting systems + Experience in 3rd party vendor relations for tertiary market management
Essential Qualifications
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Language Skills
+ Fluency in English, with perfect grammar and communication skills + Ability to speak clearly on the phone and use a VoiP to communicate with guests and vendors
Technical Skills
+ Proficiency in Guesty and/or HostAI, with experience leveraging AI for comprehensive guest messaging + Deep familiarity with ChatGPT and ability to leverage its capabilities + Experience with Operto Teams and Guesty Shield + Working knowledge of business financials/accounting and ability to assist with the onboard of accounting systems
Soft Skills
+ Excellent multitasking and time management skills + Ability to work independently and as part of a team + Strong problem-solving and conflict resolution skills + Excellent communication and interpersonal skills
Preferred Qualifications
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Experience
+ Previous experience in customer service, hospitality, or a related field + Experience working with short-term rental platforms, such as Airbnb or VRBO
Education
+ High school diploma or equivalent required; degree in hospitality, business, or a related field preferred
Work Environment and Company Culture
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Remote Work
+ Work from the comfort of your own home or office, with a reliable internet connection + Flexible schedule with opportunities for part-time overnight shifts
arenaflex Culture
+ Collaborative and dynamic work environment + Opportunities for professional growth and development + Recognition and rewards for outstanding performance
Compensation and Benefits
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Salary
+ Competitive hourly rate for a contract-to-hire position
Benefits
+ Opportunities for health insurance, retirement savings, and other benefits + Paid time off and holidays
Perks
+ Access to cutting-edge technology and tools + Opportunities for professional growth and development + Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex!
Note
This is a part-time, contract-to-hire position starting in mid-October for 3 months, with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST, with opportunities for part-time overnight shifts from 11p-7am CST for the right candidates. Apply for this job