Experienced Customer Experience Manager – Central/West Remote Sales

At arenaflex, we're dedicated to delivering innovative solutions that transform the lives of patients and healthcare professionals worldwide. As a leading global provider of commercial solutions, we understand the importance of delivering exceptional customer experiences that drive growth, profitability, and customer satisfaction. We're seeking an experienced Customer Experience Manager to join our Central/West Remote Sales team, where you'll play a critical role in shaping the future of healthcare.

About arenaflex

arenaflex is a global leader in the life sciences industry, providing advanced analytics, technology solutions, and clinical research services to help our customers create a healthier world. With a passion for pushing the boundaries of human science and data science, we're committed to making a meaningful impact on patient outcomes and population health worldwide.

Job Summary

As a Customer Experience Manager, you'll be responsible for delivering valued omnichannel engagement solutions to key stakeholders in a specific geography, resulting in an increase in the number of patients benefiting from our medicine. You'll work strategically in prioritized accounts to develop and implement local plans, gather insights, and turn them into potential initiatives for customer groups. Your expertise in Key Account Management will drive growth, profitability, and customer experience, while your ability to adapt to changing customer needs will ensure our solutions remain responsive and effective.

Key Responsibilities

* Grow 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail.

• Manage existing contracts to ensure ordering in line with tier pricing structure.
• Place customer orders and direct customers to Specialty Distributor selling platforms.
• Prospect new business opportunities and create new customer agreements.
• Maintain Account Map and Contact Tool and monitor account performance.
• Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment, using digital and data analytics.
• Use innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions.

Essential Qualifications

* Valid Driver's License.

• A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required.
• Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required.
• Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity.
• History of successfully influencing customers using virtual tools and resources.
• Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
• Demonstrated ability to learn and apply technical and scientific product-related information.
• Highly organized with strong account management skills.
• Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities.
• Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.

Preferred Qualifications

* A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.

• Strong organizational skills with the ability to adapt to change in a fast-paced environment.

Technical Skills

* Proficient in arenaflex Office Suite (Outlook, PowerPoint, Word, Excel).

• Experience with Power BI and Veeva CRM.
• Education: BA/BS Degree required.
• Language Requirements: Fluency in English.
• Physical Requirements: n/a.
• Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary.
• Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

What's in it for you?

arenaflex offers a wide array of benefits to support our employees and their families. Best of all, we offer a comprehensive benefit plan that is effective day one! This includes, but is not limited to, Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. Ask your Recruiter for additional information.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including:

• Access to industry-leading training programs and workshops.
• Opportunities for professional development and career advancement.
• Collaborative and dynamic work environment that encourages innovation and creativity.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture

arenaflex is a global organization with a diverse and inclusive culture. We're committed to creating a work environment that's collaborative, dynamic, and supportive. Our company culture is built on a foundation of:

• Respect and empathy for all employees and customers.
• Open communication and transparency.
• Continuous learning and innovation.
• Collaboration and teamwork.
• Recognition and rewards for outstanding performance and contributions.

Compensation, Perks, and Benefits

The potential base pay range for this role is $90,000 - $130,000. The actual base pay offered may vary based on a number of factors, including job-related qualifications, location, and/or schedule. Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job Apply tot his job Apply To this Job