Experienced Manager Strategy - Customer Experience - Remote at arenaflex

Job Summary:

Join arenaflex, the world's #1 home improvement retailer, as a key member of the Customer Experience Strategy team. As a Manager Strategy - Customer Experience, you will play a vital role in developing and executing arenaflex's overall interconnected and business strategy. This includes identifying top opportunities based on market dynamics, developing efforts to address those opportunities, and ensuring adequate internal resourcing while building external relationships to support those efforts. With a focus on delivering a best-in-world interconnected retail experience for Pros and Consumers, you will have the opportunity to influence change from within one of the world's leading retailers.

About arenaflex:

arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a leader in the industry, we are committed to delivering a best-in-world interconnected retail experience for Pros and Consumers, and we are seeking a talented Manager Strategy - Customer Experience to join our team.

Key Responsibilities:

As a Manager Strategy - Customer Experience, you will be responsible for:

• 10% - Competitive and Market Intelligence: Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
• 20% - Planning Process: Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
• 70% - Strategic Projects: Drive one or more interconnected strategy and operational execution workstreams.

Direct Manager/Direct Reports:

* This Position typically reports to the Sr. Manager or Director.

• This Position has 0 Direct Reports.

Travel Requirements:

* Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

* Must be at least 18 years old.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.

• MBA / Master's degree.
• Minimum of 4+ years of relevant work experience.
• Strong skills in quantitative analysis, qualitative analysis, and strategic problem solving.
• Strong presentation skills and ability to communicate effectively with senior leadership.
• Strong interpersonal skills.
• Ability to lead and manage cross-functionally.
• High degree of drive and personal ownership.
• Comfort with framing and addressing ambiguous challenges.
• High degree of confidentiality and professionalism.

Minimum Education:

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

* 4

Preferred Years of Work Experience:

* 4

Minimum Leadership Experience:

* None

Preferred Leadership Experience:

* None

Certifications:

* None

Competencies:

* Decision Quality

• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus

What We Offer:

* Competitive salary and benefits package.

• Opportunity to work with a leading retailer in the industry.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.

How to Apply:

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We look forward to hearing from you!

Contact Information:

For more information about this opportunity, please contact our HR team at [arenaflex HR Email]. Apply for this job Apply tot his job Apply To this Job