Experienced Customer Support Representative – Pet Pharmacy Support Team

At arenaflex, we're on a mission to revolutionize the way people care for their pets. As a leading online pet pharmacy, we're committed to providing exceptional customer service and support to our pet-parent clients. We're now seeking a highly motivated and customer-focused individual to join our Veterinary Assistance team in Louisville, KY. As an arenaflex Customer Support Representative, you'll play a vital role in delivering an outstanding customer experience and ensuring the smooth operation of our pharmacy services.

Why You'll Love Working at arenaflex

At arenaflex, we prioritize our colleagues' well-being, health, and culture. We offer a range of benefits and perks that make us a great place to work, including:

• Competitive starting wages
• Opportunities for wage increases after 3 months of service
• A comfortable and climate-controlled work environment
• A 20% discount program for all your pet needs
• 401(k) with company matching
• Regular team-building events and company-sponsored lunch meetings
• Career growth and development opportunities
• Protection qualification on the first of the month
• Sponsored childcare, adult, and pet backup care through Care.com
• Discounts on various products through the LifeMart Rebate program

What You'll Do

As an arenaflex Customer Support Representative, you'll be responsible for:

• Connecting directly with veterinary clinics to process prescription orders, resolve client issues, and clarify order requests
• Conducting thorough examinations and issue resolution to determine suitable solutions for clients and facility partners, and following up on a case-by-case basis to resolve issues
• Completing accurate data entry of prescriptions into arenaflex's healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Working with empathy, attention to detail, patience, sympathy, and generosity to clients and partners alike
• Demonstrating a willingness to learn and grow with our team, sharing feedback, receiving input, and working in a culture of openness and development
• Communicating with veterinary facilities via telephone (sometimes via other channels depending on the situation) with various topics, primarily using our internal program and systems to investigate solutions and record client note accounts, requiring thoroughness
• Expecting a significant portion of the business day to be spent on outbound veterinary facility/client telephone contacts

What You'll Need

To succeed in this role, you'll need:

• Exceptional communication skills (written, verbal, and listening)
• Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
• A strong sense of ownership, self-motivation, and attention to detail
• Proficiency with Microsoft Outlook
• High school education or equivalent
• Ability to obtain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy (if required)
• Strong decision-making skills
• Demonstrated ability to perform multiple tasks and excel in a fast-paced environment
• Flexibility to adjust to changing business needs and adapt to a dynamic work schedule
• Ability to maintain confidentiality and handle sensitive information
• Ability to pass a background check

Join Our Team!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply to this exciting opportunity. As an arenaflex team member, you'll have the chance to grow and develop your skills, work in a dynamic and supportive environment, and make a real difference in the lives of our pet-parent clients. Apply Now! Apply for this job