Full Time Customer Service & E-Commerce Supervisor at arenaflex
Join arenaflex's dynamic team and contribute to creating exceptional customer experiences in our stores. As a Full Time Customer Service & E-Commerce Supervisor, you will play a vital role in driving the success of our Customer Service & E-Commerce programs, ensuring seamless checkout experiences, and fostering a positive work environment.
About arenaflex
arenaflex is a leading retailer dedicated to providing high-quality products and exceptional customer service. We are passionate about nourishing people and the planet, and our commitment to sustainability and social responsibility sets us apart. As a Full Time Customer Service & E-Commerce Supervisor, you will be part of a team that shares your values and is dedicated to making a positive impact.
Key Responsibilities
As a Full Time Customer Service & E-Commerce Supervisor, you will be responsible for:
* Delivering outstanding customer experiences and holding Team Members accountable for delivering exceptional service
* Establishing clear expectations for balancing in-store customer service and completing online orders
* Monitoring in-store and online customer flow, assigning tasks, and balancing the needs of all customers
* Seeking awareness of relevant competitors and industry trends
* Ensuring an effective and efficient response to customer questions, requests, and/or concerns
* Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
* Fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale
* Maintaining Team Member safety and security standards
* Ensuring compliance with relevant regulatory rules and standards
* Developing, coaching, mentoring, and motivating Team Members to sustain a high-performing team and minimize turnover
* Maintaining cleanliness of workspaces, including staging areas and coolers
* Maintaining security of equipment, such as MSRs, phones, and currency counters
* Proactively identifying process improvement opportunities
* Consistently communicating and modeling arenaflex's core values, leadership principles, and supporting goals
Essential Qualifications
* 12+ months retail experience
* Ability to perform task management, balancing dynamic customer flows
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
* Excellent interpersonal, motivational, team building, and customer relationship skills
* Capable of teaching others in a positive and constructive manner
* Proficient with email, Microsoft Office, and operations-related applications
Preferred Qualifications
* Experience in a supervisory or leadership role
* Knowledge of customer service principles and practices
* Familiarity with e-commerce platforms and online ordering systems
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment and adapt to changing priorities
Physical Requirements/Working Conditions
* Must be able to lift 50 lbs.
* In an 8-hour workday: standing/walking 6-8 hours.
* Hand use: Single grasping, fine manipulation, pushing, and pulling.
* Work requires the following motions: bending, twisting, squatting, and reaching
* Exposure to FDA-approved cleaning chemicals
* Exposure to temperatures 90 degrees Fahrenheit
* Ability to work in a wet and cold environment
* Ability to work a flexible schedule, including nights, weekends, and holidays as needed
* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Compensation and Benefits
arenaflex offers a competitive hourly wage range of $16.50 - $30.20, commensurate with experience. Our comprehensive benefits package, "Whole Benefits," includes:
* Health insurance
* Retirement plan benefits
* Eligibility for a store discount
* Paid time off
* Access to other benefit programs
Equal Employment Opportunity
arenaflex is an equal opportunity employer and provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
How to Apply
If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to join arenaflex's dynamic team. Please submit your application through our website.
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Join arenaflex's Team Today!
Apply now to become a Full Time Customer Service & E-Commerce Supervisor at arenaflex. We look forward to reviewing your application!
- Click the link below to apply
- Submit your application through our website
- Join arenaflex's dynamic team and contribute to creating exceptional customer experiences
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