Bilingual Norwegian Customer Support Associate – Satellite Internet Services, Technical Troubleshooting & Customer Advocacy at arenaflex

Why Join arenaflex?

arenaflex was founded on a bold vision: a future where humanity stays connected no matter where they are on the planet, and where space‑enabled broadband transforms lives, businesses, and communities. Our cutting‑edge satellite constellation delivers low‑latency, high‑speed internet to every corner of the globe, breaking down geographic barriers and powering the next wave of digital inclusion. As part of arenaflex’s fast‑growing Customer Support organization, you will be the first point of contact for our customers, championing their experience and helping shape the future of global connectivity.

Position Overview

The Bilingual Norwegian Customer Support Associate role is designed for a proactive problem‑solver who thrives in a dynamic, early‑stage environment. You will engage with Norwegian‑speaking customers across multiple channels, resolve technical issues, provide clear guidance on hardware and software, and feed valuable insights back to product and engineering teams. This is a hands‑on, high‑impact position that blends technical aptitude with exceptional communication skills.

Key Responsibilities

• Triage and resolve customer inquiries across email, live chat, phone, and emerging digital platforms, ensuring swift and accurate assistance.
• Serve as the internal advocate for the customer within arenaflex, communicating user pain points and championing solutions that improve the overall experience.
• Provide technical support on satellite equipment, routers, software apps, and network configurations, leveraging both hardware and networking knowledge.
• Analyze trends and surface gaps using quantitative data (ticket volume, resolution time) and qualitative feedback (customer comments, surveys).
• Collaborate with cross‑functional teams—product, engineering, operations, and training—to design and refine troubleshooting workflows.
• Create and maintain internal knowledge bases, help‑center articles, and self‑service resources that empower both customers and teammates.
• Participate in on‑call rotations and shift work, including evenings, weekends, and holidays, to support the global nature of arenaflex’s service.
• Contribute to continuous improvement initiatives by proposing process enhancements, automation ideas, and training modules.

Minimum Qualifications

• High school diploma or equivalent; additional post‑secondary education is a plus.
• At least 1 year of front‑line customer support experience in a technology‑focused environment.
• Fluency in both English and Norwegian, with the ability to write clear, concise documentation in both languages.
• Demonstrated ability to troubleshoot hardware, software, and networking issues.
• Strong interpersonal skills and a genuine empathy for customers.

Preferred Skills & Experience

• Exceptional problem‑solving and “sleuthing” abilities—going beyond the obvious to uncover root causes.
• Outstanding written and verbal communication; talent for translating complex technical concepts into simple explanations.
• Active‑listening, resilience, and a positive attitude when handling challenging situations.
• Detail‑oriented with excellent time‑management and organizational capabilities.
• Willingness to work flexible schedules, including night shifts, weekend rotations, and holiday coverage.
• Experience in training, learning‑and‑development, analytics, service design, vendor management, or content management.
• Background in a startup, consulting, or high‑growth environment where rapid iteration is the norm.
• Technical aptitude with hands‑on experience in networking concepts, hardware repair, or software troubleshooting.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering delight and ensuring successful outcomes for every user.
• Analytical Thinking: Ability to interpret data trends, extract insights, and recommend actionable improvements.
• Technical Acumen: Familiarity with satellite broadband hardware, Wi‑Fi routers, operating system settings, and basic IP networking.
• Collaboration: Comfortable working in cross‑functional squads, sharing knowledge, and influencing product decisions.
• Adaptability: Thrive in a fast‑moving, evolving environment and quickly adopt new tools and processes.

Work Environment & Culture at arenaflex

arenaflex celebrates a culture of curiosity, boldness, and relentless improvement. Our offices in Hawthorne, CA, are vibrant hubs where engineers, support specialists, and visionaries converge to solve world‑class challenges. You’ll find a collaborative atmosphere that encourages mentorship, continuous learning, and the freedom to experiment. We value diversity of thought and background, believing that a range of perspectives fuels innovation.

Career Growth & Learning Opportunities

• Structured Development Path: Clear promotion tracks from Associate to Senior Support Engineer, Team Lead, and Management roles.
• Training Programs: Access to internal bootcamps, technical certifications, and language training to sharpen both soft and hard skills.
• Cross‑Department Exposure: Opportunities to shadow product, engineering, and operations teams, gaining a holistic view of the business.
• Mentorship: Pairing with seasoned professionals who guide your career trajectory and help you navigate complex challenges.
• Innovation Labs: Participate in hackathons and idea‑generation workshops that influence future product features.

Compensation & Benefits

arenaflex offers a competitive hourly rate based on experience and skill level:

• Level 1: $24.00 per hour
• Level 2: $25.00 per hour
• Level 3: $27.00 per hour

Your final compensation will reflect your specific expertise, education, and performance during the interview process.

Beyond base pay, arenaflex provides a comprehensive total rewards package, which includes:

• Eligibility for long‑term incentives such as stock awards or options.
• Potential discretionary performance bonuses.
• Medical, dental, and vision coverage for you and eligible dependents.
• 401(k) retirement plan with company match.
• Short‑ and long‑term disability, life insurance, and paid parental leave.
• Three weeks of paid vacation annually, plus 10+ paid holidays.
• Employee discount programs, wellness stipends, and an on‑site cafeteria.
• Opportunities to purchase additional arenaflex stock at a discounted rate through an Employee Stock Purchase Plan.

Location & Schedule Details

This is a non‑remote position based at arenaflex’s headquarters in Hawthorne, CA. Candidates must be willing to relocate if not already local to the area.

After an intensive one‑week classroom training (Monday‑Friday, 9:00 am‑5:30 pm), you will transition to a 10‑hour shift schedule. Available shift options include:

• Shift Alpha: Sunday – Monday, 10:00 PM – 8:30 AM PST
• Shift Delta: Friday – Monday, 6:00 AM – 4:30 PM PST
• Shift Echo: Friday – Monday, 1:30 PM – 12:00 AM PST

All shifts require flexibility for overtime and holiday coverage as business needs dictate.

Application Process

If you’re excited to help millions stay connected and want to grow your career in a mission‑driven tech powerhouse, we encourage you to apply today. Submit your résumé and a brief cover letter highlighting your relevant experience and language proficiency.

For any questions about the role, feel free to reach out to [email protected].

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Equal Opportunity Commitment

arenaflex is an Equal Opportunity Employer. Employment decisions are based on merit, competence, and qualifications without regard to race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other legally protected characteristic.

ITAR Requirements

To comply with U.S. Government export regulations, candidates must be one of the following:

• U.S. citizen or national
• U.S. lawful permanent resident (green card holder)
• Refugee under 8 U.S.C. § 1157
• Asylee under 8 U.S.C. § 1158
• Or eligible to obtain the required authorizations from the U.S. Department of State.

Learn more about the International Traffic in Arms Regulations (ITAR) here.

Join arenaflex and Make a Difference

At arenaflex, every customer interaction is an opportunity to advance humanity’s reach across the planet. If you’re driven, bilingual, technically curious, and eager to champion customer success, we want to hear from you. Apply now and become a vital part of the team that’s connecting the world—one satellite at a time.