Experienced Customer Service Representative – Healthcare and Dental Benefits

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the healthcare and dental benefits industry. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our clients, ensuring they feel valued, supported, and empowered to make informed decisions about their benefits.

About arenaflex

arenaflex is a leading provider of recruitment and staffing services, dedicated to connecting talented individuals with exciting opportunities in the healthcare and dental benefits sector. As a family-owned business, we pride ourselves on our commitment to excellence, integrity, and community involvement. Our team is passionate about making a positive impact on the lives of our clients, candidates, and community partners.

Job Summary

We're seeking an experienced Customer Service Representative to join our team, providing exceptional support to our clients via phone, email, and chat. As a key member of our Member Services team, you'll be responsible for responding to customer inquiries, resolving issues, and ensuring compliance with regulatory guidelines. If you're a customer service enthusiast with a passion for healthcare and dental benefits, we want to hear from you!

Key Responsibilities

* Respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring clients feel supported and valued.

• Assist customers with billing inquiries, policy changes, and account updates.
• Escalate complex issues to higher-level representatives or supervisors as needed.
• Thoroughly document all customer transactions in our host system.
• Ensure compliance with all regulatory guidelines.
• Answer 80+ calls per day.
• Maintain a quality score of 95% or greater.
• Perform other duties as assigned by management.

Requirements

* Minimum of 2 years of customer service experience in a call center environment.

• 1 year of experience in healthcare administrative experience or related required.
• High school diploma or equivalent required.
• Excellent listening skills to appropriately handle calls.
• Excellent verbal and written communication skills in the English language.
• Outstanding customer service skills.
• Knowledge of dental terminology and practices.
• Working knowledge of Microsoft Office (Excel, Outlook, and Word).
• Minimum typing speed of 40 wpm.
• Bilingual preferred.

Preferred Qualifications

* Experience working in a remote or virtual environment.

• Familiarity with healthcare and dental benefits industry.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong communication and interpersonal skills.

Work Environment and Culture

As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home. Our team is passionate about creating a positive and inclusive work environment, where everyone feels valued and supported. We offer a range of benefits and perks, including:

• Flexible scheduling and work-life balance.
• Opportunities for professional growth and development.
• Collaborative and supportive team environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.

Compensation and Benefits

* Competitive salary and benefits package.

• Opportunities for career advancement and professional growth.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Flexible scheduling and work-life balance.

How to Apply

If you're a motivated and customer-focused individual with a passion for healthcare and dental benefits, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and explore how you can join our team at arenaflex!

Note:

This job is fully remote and open to Oklahoma residents only. Apply for this job