Experienced Bilingual Outreach Specialist – Healthcare Customer Service Representative (Remote)
At arenaflex, we're dedicated to revolutionizing the healthcare industry through innovative technology and compassionate outreach. As a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, we're committed to improving the lives and health outcomes of the members and patients we touch. Our solutions directly address complex problems such as uncompensated care within health systems, risk-adjusted revenue for specialized sub-populations, and access to and quality of care measurement. We're seeking an experienced Bilingual Outreach Specialist to join our team of dedicated professionals who share our passion for delivering exceptional customer service and making a meaningful impact in the lives of our clients and their patients. As a key member of our remote team, you'll play a vital role in building relationships with health plan members and patients, interpreting and clarifying information, and determining additional support requirements.
About arenaflex
arenaflex is a rapidly growing company that has made the prestigious Inc. 5000 list since 2019 and the 2020 Deloitte Technology Fast 500 list of the fastest-growing companies in the U.S. Headquartered in Scottsdale, Ariz., we employ 1700 dedicated associates across the country. Our commitment to innovation, compassion, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry.
Role Summary
As a Bilingual Outreach Specialist, you'll be responsible for building relationships with health plan members and patients, interpreting and clarifying information, and determining additional support requirements. You'll work closely with our team to provide exceptional customer service, ensuring that our clients and their patients receive the highest level of support and care.
Key Responsibilities
* Makes outbound and receives inbound calls providing detailed information about eligibility services and conducts eligibility screening
- Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for various programs
- Interprets and explains information such as eligibility requirements and application details
- Clarifies eligibility data with patient or member
- Compiles, records, and evaluates personal and financial data in order to verify completeness and accuracy
- Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required
- Initiates procedures to refer patient/member to other agencies for assistance as appropriate
- Monitors actions to ensure goals are met
- Understand and agree to role-specific information security access and responsibilities
- Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
- Read, understand and agree to security policies and complete all annual security and compliance training
Requirements
* Bilingual preferred (Spanish and English); fully fluent reading, writing, speaking
- 1+ years in a Call Center environment, inbound and outbound
- 1+ years experience working with call queues
- 1+ years Customer Service experience
- Empathy and desire to help others
- Strong decision making skills
- Ability to provide a private and quiet work environment, and work independently
- Strong attention to detail and follow-through skills
- Experience in healthcare or government benefits or agencies a plus
- Highly proficient in MS Office (Outlook, Word, Excel, Teams)
- Strong communication and customer service skills
- Ability to track/monitor/retrieve information on calls
What We Offer
* Competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities
- Bonus eligibility in accordance with the terms of the Company's plan
- A rewarding work environment in which to grow, excel, and achieve personal as well as professional goals
- The opportunity to work with a dynamic and growing company that is making a meaningful impact in the healthcare industry
Work Environment
* Remote work arrangement with flexible hours (Monday to Friday, 10 am to 7:30 pm)
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
Security and Confidentiality
* arenaflex maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated
- New employees in the mentioned categories may require proof of vaccination by their start date
- The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law
How to Apply
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a meaningful impact in the lives of our clients and their patients, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job