Experienced Customer Service Agent – Remote Work Opportunity at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the thrill of helping others? Look no further! arenaflex is seeking a highly skilled and motivated Customer Service Agent to join our team. As a Customer Service Agent at arenaflex, you will be the face of our company, interacting with customers in a courteous, efficient, and professional manner. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

Why you'll love this job

As a Customer Service Agent at arenaflex, you will have the opportunity to work with a diverse range of customers, providing them with exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and providing solutions to meet their needs. Our team is dedicated to delivering outstanding customer experiences, and we're looking for someone who shares our passion and commitment to excellence.

Key responsibilities

As a Customer Service Agent at arenaflex, your key responsibilities will include:

• Interacting with customers in a courteous, efficient, and professional manner
• Handling customer inquiries, resolving issues, and providing solutions to meet their needs
• Issuing, reissuing, and refunding passenger tickets
• Booking, pricing, and confirming flight reservations
• Rebooking passengers on oversold flights and during abnormal operations
• Performing passenger check-in and seat assignment
• Issuing vouchers and coordinating with contractors for passenger lodging, food, and transportation
• Operating gate reader/scanners and related responsibilities
• Making boarding and departure gate announcements
• Delivering domestic and international flight information
• Performing passenger carrier flight close-out procedures
• Accepting, checking, and tagging passengers' bags at decision centers, full-service counters, and primary class counters
• Maintaining the timeline of flight boarding process
• Performing customer service at the task training
• Processing and completing credit card bag transactions at kiosks in the ticket counter area and activation stations
• Assisting passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
• Queueing lines at ticket counter kiosks and ticket counters
• Clearing and confirming international files at kiosk in the ticket counter area and activation stations
• Accepting and setting off passengers' self-tagged luggage at activation stations
• Assisting customers requiring special help or in-station; helping boarding, deplaning, and transporting non-ambulatory passengers, special help passengers, and/or unaccompanied minors
• Performing customer service work related to handling local flights and contractor/ floor handling agreements or contracts
• Having normal and predictable attendance on site, including meeting any mandatory overtime requirements
• Responding and assisting during safety and/or emergency situations
• Providing connecting passengers with gate information
• Providing exceptional customer service in an expert manner and according to arenaflex guidelines
• Adhering to agency policies, procedures, and performance standards
• Completing task-applicable training
• Adhering to authorities regulations (e.g. DOT, FAA, TSA)
• Using various internal resources/structures within customer interactions
• Wearing uniforms as required by agency policy

All you'll need for success

To be successful in this role, you will need:

• A high school degree or GED or international equivalent
• Bilingual language skills required in some locations
• An applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, complete background check and/or fingerprinting to meet agency and security requirements
• Must be legally authorized to work in the U.S.

Preferred qualifications

While not required, the following qualifications are preferred:

• Working knowledge of Sabre or another Passenger Service System
• Previous hands-on Customer Service experience
• Working in a fast-paced environment

What you'll get

As a Customer Service Agent at arenaflex, you'll enjoy a range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning. We also provide digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and start your journey to a rewarding and challenging career today! Apply for this job