Experienced Full Stack Product Manager – Conversational AI and Live Chat Support

Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI technology.

About arenaflex

arenaflex is a global leader in the financial services industry, providing innovative solutions to our customers through our cutting-edge technology and expertise. Our Talk Abilities group is at the forefront of this innovation, utilizing emerging AI technology to significantly impact the way we understand, proactively engage, and deliver hyper-customized experiences to our customers. We are seeking an experienced Full Stack Product Manager to join our Computerization Development team, focused on the development, discovery, and execution of advanced chat automation capabilities.

Job Responsibilities

As a Full Stack Product Manager, you will be a key member of our Computerization Development team, responsible for leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive opportunities to elevate the customer experience. Your key responsibilities will include:

• Influencing customer data, conversational analysis, industry insights, and technical expertise to examine the performance of existing solutions and develop future capabilities
• Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments
• Working with core product teams to define customer stories, guide product definition, and build comprehensive acceptance measures, identifying and elevating any need for additional research to define future feature planning
• Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience
• Analyzing performance metrics that demonstrate the health of the product and planning clear data-driven product recommendations accordingly
• Maintaining and refining the product backlog, prioritizing customer stories to meet the needs of the end-user, while focusing on business value
• Supporting the definition and creation of the product strategy, roadmap, and release plan, as well as overall customer experience

Requirements

* Bachelor's degree in business, computer science, software engineering, or a related field

• Strong interest and enthusiasm for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action
• Passion for excellent products and services, with the ability to empathize with customers and articulate product functionality
• Proven self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills, as demonstrated by the ability to convey new and complex information with brevity and clarity
• Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices

Commitment

* Mentally Inquisitive: You ask why, you investigate, you won't hesitate to proclaim your thought. You're comfortable with ambiguity, a desire to learn, and a seeker of new challenges.

• Significant Communicator: You can communicate complex ideas clearly, regardless of your audience.
• Do-er: You're biased towards action; you try things and aren't afraid to fail. You can navigate detours and remain fixed on your objectives.
• Student: You have a desire to learn new things or new technologies, all while showing humility when the opportunity arises to request help.

Benefits

* Competitive base salaries

• Extra incentives
• 6% Company Match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive medical, dental, vision, disability, and life insurance benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to on-site health centers set up with medical professionals and specialists (dependent on location)
• Free and confidential counseling support through our Solid Personalities program
• Career advancement and training opportunities

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is an equal opportunity employer and pursues work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

About arenaflex's Culture and Work Environment

arenaflex is committed to supporting our associates with the resources they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that provides greater flexibility to our associates while ensuring we preserve the essential elements of our in-person culture. Depending on the job and business needs, associates will either work on-site, in a hybrid model (a mix of in-office and virtual days), or fully remotely.

How to Apply

If you're a motivated and experienced product manager looking to join a dynamic team at the forefront of conversational AI innovation, apply now to join arenaflex's Computerization Development team. Apply for this job