Implementation Consultant II

Duties & Responsibilities You'll be responsible for product implementation, process consulting, client relationship management, project documentation and reporting.

• Product Implementation:
• Remain current and familiar with Oracle hospitality products new releases and new features
• Obtain and maintain current accreditations in Oracle Hospitality products and Major Account accreditations
• Work with clients to configure, train, and cutover to production and operational phase Oracle hospitality products
• Manage and assist all project participants with the implementation of Oracle hospitality products in compliance with global processes, tools, and project templates
• Utilise your comprehensive knowledge of Oracle hospitality products to troubleshoot and consult effectively
• Process Consulting:
• Combine knowledge of hospitality industry processes with expertise in Oracle hospitality products to provide best practice advice to clients
• Facilitate workshops and process discussions with clients, both in groups and on a one-to-one basis
• Identify and analyse client and project needs to tailor solutions
• Implement Oracle Hospitality products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
• Client Relationship Management/Customer Service:
• Maintain active relationships with key clients
• Facilitate meetings with project key stakeholders to drive project implementation and success
• Respond to customer enquiries, and provide technical support and case management of issues
• Gather feedback from customers about Oracle hospitality products to provide input into product development
• Project Documentation and Reporting:
• Timely and accurate filing of project deliverables including project status reports, project risks & issue log and project exit reports
• Maintain all training and customer interaction records including timesheet signoffs
• Submit weekly timesheets to facilitate project billing

Necessities Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office Willing to work overtime, overnight, weekends and public holidays as requested Commitment to adhere to company standards, policies, and procedures Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds Currently hold a valid passport Knowledge, Skills and Abilities – Fundamentals Three to five years’ industry experience Tertiary qualification in a Information Systems or similar, Hospitality, Business or Event Management field Knowledge of hotel front office management procedures Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean) Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint Knowledge, Skills and Abilities – Desirable Previous training experience in theoretical/conceptual training Knowledge of broader hotel operating procedures (events management, housekeeping, or finance) Previous experience in supporting hospitality software products Knowledge of other similar Property Management Systems Basic working knowledge of Networks, PC’s, and related peripherals Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity applications Experience with Zoom Meetings or similar video conferencing software As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Apply tot his job Apply To this Job