Experienced Junior Customer Support Engineer – Technical Support and Mobile Application Administration
At arenaflex, we're on a mission to revolutionize the way people live, work, and play. As a leading provider of innovative solutions, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking an experienced Junior Customer Support Engineer to join our team in Lviv, Ternopil, or Ivano-Frankivsk. If you're passionate about delivering top-notch support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a cutting-edge company that's changing the game in the sports and leisure industry. Our membership program offers access to premium fitness and leisure opportunities, designed specifically for individuals and families. Members enjoy state-of-the-art gyms, group classes, swimming pools, and spas, providing a comprehensive approach to health and wellness. As a Junior Customer Support Engineer, you'll be working closely with our clients to deliver exceptional support and ensure their experience is nothing short of amazing.
Responsibilities
As a Junior Customer Support Engineer, you'll be responsible for:
- Gathering all required information from customers to start an issue investigation
- Investigating, reproducing, and documenting customer issues
- Providing step-by-step solutions to fix issues
- Coordinating communication between IT teams and customers
- Administering the mobile application via the admin panel
- Maintaining documentation and knowledge base
- Preparing reports based on the number of requests, purchases, and other key metrics
Requirements
To succeed in this role, you'll need:
- 1+ years of relevant experience in customer support or a related field
- Proficiency in tools like Jira, Outlook, Slack, Teams, Word, and Excel
- Understanding of the basics of mobile applications and technology
- Manual QA experience (a plus)
- Experience with SQL Databases (a plus)
- Ability to work independently and remotely
- Excellent communication skills
- Problem-solving skills
- Upper-Intermediate English (written and spoken)
What You'll Get with arenaflex
As a Junior Customer Support Engineer at arenaflex, you'll enjoy:
- Close cooperation with a customer
- Challenging tasks that will help you grow professionally
- Competence development opportunities
- A team of professionals who share your passion for delivering exceptional support
- A dynamic environment with a low level of bureaucracy
- A chance to make a real impact on our clients' experiences
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Junior Customer Support Engineer, you'll have access to:
- Regular training and development opportunities
- Mentorship from experienced professionals
- A dynamic and supportive team environment
- Opportunities for career advancement and professional growth
Work Environment and Company Culture
Our office is located in Lviv, Ternopil, or Ivano-Frankivsk, and we offer a dynamic and supportive work environment. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're a team of passionate professionals who are dedicated to delivering exceptional support and making a real impact on our clients' experiences.
Compensation, Perks, and Benefits
We offer a competitive salary, as well as a range of benefits and perks, including:
- A comprehensive health insurance package
- A generous paid time off policy
- Access to the latest technology and tools
- A dynamic and supportive team environment
- Opportunities for career advancement and professional growth
How to Apply
If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job