Experienced Customer Onboarding Specialist – Early Education Technology Implementation

At arenaflex, we're dedicated to revolutionizing the early education landscape by providing innovative solutions that empower educators, engage parents, and support the small businesses that make up the backbone of this vital industry. As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring a seamless and successful implementation of our cutting-edge technology platform at childcare centers across the globe.

Our Mission and Opportunity

Early education is a critical determinant of childhood outcomes, and it's essential for working families. arenaflex's vision is to enable high-quality early education for every child by giving teachers more time with students, engaging parents in their child's development, and supporting the small businesses that drive this industry. With thousands of educators and millions of families trusting our brand, we're committed to making a lasting social and economic impact.

Our Team

We're a fully remote team with employees across every time zone in the US, passionate about delivering exceptional customer experiences. Our talented team is dedicated to creating a culture of inclusivity, diversity, and innovation. We're proud to be backed by an exceptional investor group, including Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.

Who You Are

If you're a highly motivated individual with a passion for customer success, we want to hear from you! As a Customer Onboarding Specialist, you'll be responsible for supporting and training customers through a successful implementation of arenaflex at their childcare centers. This role requires strong communication and customer service skills, as well as the ability to motivate customers to adopt our platform quickly. You'll need to leverage strong objection-handling skills to address roadblocks and consistently showcase the value of our technology.

Key Responsibilities

* Assist customers in learning and adopting the arenaflex product for their center

• Own a running portfolio of 100+ accounts throughout the 4-12 week arenaflex customer onboarding process
• Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
• Engage effectively with customers and resolve concerns in a professional and persuasive manner, communicating the value proposition of arenaflex and instilling confidence in the positive impact it will have on their operations
• Use strong critical thinking and troubleshooting abilities to correctly identify, investigate, and resolve customers' technical or usage issues
• Serve as the expert on arenaflex's technology platform for customers and other cross-functional teams
• Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
• Participate in ongoing training to develop arenaflex product and onboarding skills

Qualifications, Skills, & Abilities

* 2+ years of customer success, sales, and/or account management experience

• A proven track record in onboarding new customers is preferred
• Familiarity with managing a high-volume workflow, with the ability to prioritize tasks effectively in order to achieve monthly objectives
• Ability to create urgency and motivate customers to launch a product as soon as possible
• Comfort with addressing customer objections, diving deep to uncover roadblocks, and creating a path forward
• Excellent collaboration across internal stakeholders to help resolve customer concerns
• Strong prioritization and time management skills, with the ability to handle time-sensitive and detail-oriented tasks efficiently to consistently meet deadlines
• Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus
• Exceptional attention to detail, ensuring all client interactions are handled meticulously
• Patience and empathy while teaching customers and handling tricky customer situations
• Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
• Proficient in utilizing remote communication technologies, including Slack, Google Suite, and Zoom
• Proficient in utilizing CRM tools, with a preference for experience with Salesforce software

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a cutting-edge technology platform that's making a real impact in the early education industry
• Collaborative and dynamic remote work environment
• Ongoing training and development opportunities to enhance your skills and career growth
• A chance to be part of a diverse and inclusive team that values innovation, creativity, and customer success

How to Apply

If you're a motivated and customer-focused individual with a passion for early education technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Apply for this job