Experienced Patient Care Customer Service Representative - Evenings & Weekends REMOTE - Murray, KY

Join arenaflex, a national leader in providing home medical equipment and services, in a rewarding role that combines patient care with exceptional customer service. Are you a compassionate and detail-oriented individual with a passion for delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to explore this exciting opportunity as a Patient Care Customer Service Representative with arenaflex's Sleep Central (After Hours Call Center) in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We empower patients to manage their health and treatment at home, ensuring they lead a more comfortable and productive life. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

As a Patient Care Customer Service Representative, you will play a vital role in ensuring the seamless delivery of medical equipment and services to our patients. Your primary responsibilities will include:

• Contacting patients to confirm delivery of equipment and take orders in a timely manner
• Verifying patient information and processing orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Maintaining accurate records and performing other duties as assigned

Pay and Benefits

* Starting pay: $15/hour

• Quarterly bonus opportunity
• 100% REMOTE work from home, day one of employment
• Must live in the US and within 60 miles of any arenaflex location
• After Hours Call Center of Sleep Center shifts
• Part-time (25-29 hours) or full-time (36-40 hours) opportunities available
• Weekdays (4pm-10:30pm) and weekends (Friday 4pm-Monday 10:30am) shifts available

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and written
• Helpful, knowledgeable, and polite attitude with a positive demeanor
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Multi-tasking and attention to detail skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Rotech Information

* Benefits: + 401(k) + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Bonus and incentive opportunities (non-exempt and exempt) + Mileage reimbursement (when applicable) + Telephone reimbursement (when applicable)

• Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
• arenaflex recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
• arenaflex is a DRUG-FREE WORKPLACE

Apply Now!

If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex's team and contribute to our mission of providing high-quality medical products, services, and outstanding customer care. Apply Job! Apply for this job